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After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,852
Downloads
17,345
Views
Citations
An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation
(Articles)
Rashmi Chatterjee
,
Rathny Suy
Open Journal of Social Sciences
Vol.7 No.4
,April 19, 2019
DOI:
10.4236/jss.2019.74019
2,266
Downloads
10,467
Views
Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine
(Articles)
Nabila Mohamed Abu Sharikh
,
Majed Mohamed El Farra
,
Samer Abuzerr
,
Khalil Madi
Journal of Biosciences and Medicines
Vol.7 No.12
,December 4, 2019
DOI:
10.4236/jbm.2019.712008
525
Downloads
2,039
Views
Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms
(Articles)
Heri Prabowo
,
Widji Astuti
,
Harianto Respati
Open Journal of Business and Management
Vol.8 No.1
,December 23, 2019
DOI:
10.4236/ojbm.2020.81012
3,714
Downloads
9,235
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior, Business and Marketing
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions
(Articles)
Yuanle Cheng
,
Hai Hu
Open Journal of Business and Management
Vol.8 No.2
,January 16, 2020
DOI:
10.4236/ojbm.2020.82025
1,213
Downloads
2,306
Views
Citations
Standardization of Business Processes in the Transportation Sector
(Articles)
Drachuk Yurii
,
Trushkina Nataliia
,
Serhieieva Olena
,
Snitko Yelyzaveta
,
Belyaeva Ganna
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95125
386
Downloads
2,208
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,198
Downloads
13,331
Views
Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam
(Articles)
Ngo Mai Trang
Open Journal of Social Sciences
Vol.10 No.1
,January 27, 2022
DOI:
10.4236/jss.2022.101029
336
Downloads
2,283
Views
Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals
(Articles)
Safaa Ismael Abdel-Satar
,
Mohamed Abdel Salam Ragheb
,
Abdel-Nasser Ghanem
Open Access Library Journal
Vol.9 No.2
,February 18, 2022
DOI:
10.4236/oalib.1108354
209
Downloads
4,372
Views
Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate
(Articles)
Hajar Al Hubaishi
,
Abdelrahim Ali
Creative Education
Vol.13 No.4
,April 29, 2022
DOI:
10.4236/ce.2022.134093
153
Downloads
718
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
105
Downloads
780
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
348
Downloads
2,942
Views
Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities
(Articles)
Ayesha Umme
,
Kojima Aya
,
Kubota Hisashi
Journal of Transportation Technologies
Vol.12 No.4
,August 18, 2022
DOI:
10.4236/jtts.2022.124033
241
Downloads
1,521
Views
Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State
(Articles)
David Sesugh Aule
,
Mamman Saba Jibril
,
Taye Oluwafemi Adewuyi
Journal of Geographic Information System
Vol.15 No.1
,January 31, 2023
DOI:
10.4236/jgis.2023.151001
135
Downloads
744
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
99
Downloads
622
Views
Citations
Empirical Study on the Impact of User Participation on Service Value
(Articles)
Biao Liu
,
Dong Li
Journal of Service Science and Management
Vol.5 No.2
,May 22, 2012
DOI:
10.4236/jssm.2012.52017
5,041
Downloads
8,027
Views
Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets
(Articles)
Nancy Yukie Yamamoto Tanaka
,
Edgard Monforte Merlo
,
Carolina Ferreira Nicoletti
,
Carla Barbosa Nonino
,
Wilson Moraes Góes
,
Roberta Novaes
,
Fernando Fávero
,
Júlio Sérgio Marchini
Food and Nutrition Sciences
Vol.7 No.2
,February 16, 2016
DOI:
10.4236/fns.2016.72008
3,943
Downloads
4,690
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
69
Downloads
333
Views
Citations
Thresholds of Instability: Precipitation, Landslides, and Early Warning Systems in Brazil
(Articles)
Maiconn Vinicius de Moraes
,
Luana Albertani Pampuch
,
Cassiano Antonio Bortolozo
,
Tatiana Sussel Gonçalves Mendes
,
Marcio Roberto Magalhães de Andrade
,
Daniel Metodiev
,
Tristan Pryer
International Journal of Geosciences
Vol.14 No.10
,October 12, 2023
DOI:
10.4236/ijg.2023.1410048
100
Downloads
489
Views
Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
(Articles)
Yaser I. Mansour
,
Suleiman H. Mustafa
Journal of Software Engineering and Applications
Vol.4 No.4
,April 29, 2011
DOI:
10.4236/jsea.2011.44027
6,309
Downloads
12,698
Views
Citations
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