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After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,865
Downloads
16,700
Views
Citations
An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation
(Articles)
Rashmi Chatterjee
,
Rathny Suy
Open Journal of Social Sciences
Vol.7 No.4
,April 19, 2019
DOI:
10.4236/jss.2019.74019
2,287
Downloads
9,804
Views
Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine
(Articles)
Nabila Mohamed Abu Sharikh
,
Majed Mohamed El Farra
,
Samer Abuzerr
,
Khalil Madi
Journal of Biosciences and Medicines
Vol.7 No.12
,December 4, 2019
DOI:
10.4236/jbm.2019.712008
525
Downloads
2,000
Views
Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms
(Articles)
Heri Prabowo
,
Widji Astuti
,
Harianto Respati
Open Journal of Business and Management
Vol.8 No.1
,December 23, 2019
DOI:
10.4236/ojbm.2020.81012
3,755
Downloads
7,219
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior, Business and Marketing
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions
(Articles)
Yuanle Cheng
,
Hai Hu
Open Journal of Business and Management
Vol.8 No.2
,January 16, 2020
DOI:
10.4236/ojbm.2020.82025
1,216
Downloads
1,904
Views
Citations
Standardization of Business Processes in the Transportation Sector
(Articles)
Drachuk Yurii
,
Trushkina Nataliia
,
Serhieieva Olena
,
Snitko Yelyzaveta
,
Belyaeva Ganna
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95125
389
Downloads
2,043
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,222
Downloads
12,585
Views
Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam
(Articles)
Ngo Mai Trang
Open Journal of Social Sciences
Vol.10 No.1
,January 27, 2022
DOI:
10.4236/jss.2022.101029
347
Downloads
2,128
Views
Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals
(Articles)
Safaa Ismael Abdel-Satar
,
Mohamed Abdel Salam Ragheb
,
Abdel-Nasser Ghanem
Open Access Library Journal
Vol.9 No.2
,February 18, 2022
DOI:
10.4236/oalib.1108354
212
Downloads
4,232
Views
Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate
(Articles)
Hajar Al Hubaishi
,
Abdelrahim Ali
Creative Education
Vol.13 No.4
,April 29, 2022
DOI:
10.4236/ce.2022.134093
157
Downloads
673
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
107
Downloads
732
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
354
Downloads
2,783
Views
Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities
(Articles)
Ayesha Umme
,
Kojima Aya
,
Kubota Hisashi
Journal of Transportation Technologies
Vol.12 No.4
,August 18, 2022
DOI:
10.4236/jtts.2022.124033
246
Downloads
1,396
Views
Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State
(Articles)
David Sesugh Aule
,
Mamman Saba Jibril
,
Taye Oluwafemi Adewuyi
Journal of Geographic Information System
Vol.15 No.1
,January 31, 2023
DOI:
10.4236/jgis.2023.151001
137
Downloads
678
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
108
Downloads
648
Views
Citations
Empirical Study on the Impact of User Participation on Service Value
(Articles)
Biao Liu
,
Dong Li
Journal of Service Science and Management
Vol.5 No.2
,May 22, 2012
DOI:
10.4236/jssm.2012.52017
5,044
Downloads
7,948
Views
Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets
(Articles)
Nancy Yukie Yamamoto Tanaka
,
Edgard Monforte Merlo
,
Carolina Ferreira Nicoletti
,
Carla Barbosa Nonino
,
Wilson Moraes Góes
,
Roberta Novaes
,
Fernando Fávero
,
Júlio Sérgio Marchini
Food and Nutrition Sciences
Vol.7 No.2
,February 16, 2016
DOI:
10.4236/fns.2016.72008
3,945
Downloads
4,670
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
73
Downloads
317
Views
Citations
Thresholds of Instability: Precipitation, Landslides, and Early Warning Systems in Brazil
(Articles)
Maiconn Vinicius de Moraes
,
Luana Albertani Pampuch
,
Cassiano Antonio Bortolozo
,
Tatiana Sussel Gonçalves Mendes
,
Marcio Roberto Magalhães de Andrade
,
Daniel Metodiev
,
Tristan Pryer
International Journal of Geosciences
Vol.14 No.10
,October 12, 2023
DOI:
10.4236/ijg.2023.1410048
103
Downloads
451
Views
Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
(Articles)
Yaser I. Mansour
,
Suleiman H. Mustafa
Journal of Software Engineering and Applications
Vol.4 No.4
,April 29, 2011
DOI:
10.4236/jsea.2011.44027
6,319
Downloads
12,474
Views
Citations
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