Fuzzy Model for Diagnosing Soft Skills in Engineering Training


This work presents the development of a model based on fuzzy logic to perform an evaluation and decision making based on multiple criteria intended to diagnose soft skills in Engineering courses. This scientific tool was developed using the fuzzyTECH software, which supported the calculations necessary for the delivery of the results. The hierarchical structure of the top-down tree was developed using a Systematic Bibliographic Review, based on the search databases Web of Science, Science Direct, Scopus databases and on the European Journal of Engineering Education and Journal of Engineering Education. The search comprised 15 years and combined keywords from two main fields: Engineering and Humanities. The 3951 articles obtained were ranked by the scientific ranking algorithm indexOrdinatio, which takes into account the year of the article search, the year of publication, the number of citations in Google Scholar and the JCR of the journal in which the article is indexed. At the end, 59 articles were critically analyzed, capturing the most important soft skills for Engineers to be used in the modeling composition. This robust tool has been validated and has shown the characteristics of reliability, stability, validity and consistency.

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de Campos, D. , Resende, L. and Fagundes, A. (2020) Fuzzy Model for Diagnosing Soft Skills in Engineering Training. Creative Education, 11, 2672-2721. doi: 10.4236/ce.2020.1112198.

1. Introduction

The authors of this study, as professors of Engineering courses, realize that often, the construction of pedagogical projects is carried out based on ruled decisions without an empirical analysis, possibly due to the high complexity of the areas within the soft skills.

In the development of these pedagogical projects, it is not common to use tools that comprise soft skills in the training of engineering professionals. There is also not a wide range of instruments that assist the decision-making process in Engineering training regarding soft skills.

The choice of fuzzy logic to conceive the modeling presented in this work was motivated by the fact that it operates in a similar way to human reasoning, incorporating subjectivities intrinsic to soft skills.

There are still few tools to assist in the decision making process regarding soft skills assessment in the training of Engineers. This fuzzy modeling allows identifying strengths and weaknesses in the development of soft skills in Engineering courses, promoting measurable and specific adjustments in Engineering curricula.

Therefore, this study aims to provide a scientific modeling that supports the need to evaluate multifactorial elements, based on fuzzy logic. This model allows that the perceptions of students, professors, graduates, and Engineering contractors are considered for the development of pedagogical projects in the Engineering area. It also measures the perceptions of the Engineer contractors about the reality seen in the job market.

2. Theoretical Reference

2.1. Fuzzy Logic

According to Martins and Martins (2016) and Cavalcanti et al. (2013) , it was Aristotle (384 - 322 BC), a Greek philosopher and the founder of the Logic Science, who instituted strict rules to accept premises as logically valid. From this starting point, values were attributed to the statements, considering them as true or false. It was the beginning of Boolean logic, later named binary.

Campos Filho (2004) states that Boole, in 1847, in his book “The Mathematical Analysis of Logic”, applied numerical values for the statements, with 1 (one) being the true premises, and 0 (zero) being the false premises. For Sousa and Boente (2016), since then logical thinking has been conditioned to binary logic, in which a sentence is true or false, not admitting to be partially true or partially false.

Fuzzy logic had its origin in 1903, when Bertrand Russell discovered an ancient Greek paradox, known as “Russell’s paradox”, which, when solved by Aristotelian logic, always led to contradictions. It was the fuzzy logic, which accepts partial situations, which could solve the problem. In the mid-1930s, the Polish Jan Lukasiewicz made the first multilevel essays, in which he stated that contradictions were perfectly plausible from a mathematical point of view, as long as the degrees of truth were not bivalent. The Polish scholar incorporated the fraction of logical states between 0 (zero) and 1 (one) into the logic (Campos Filho, 2004; Brayan & Brayan, 1997) .

But it was in the 60s that the fuzzy logic was mathematically equated and tested by Zadeh, a professor at the University of Berkeley (California-USA), who was unsatisfied with the technological resources available for the automation demands of the time. Zadeh realized that some industrial sectors, such as Biological and Chemical, were (and still are) susceptible to ambiguous occurrences that could not be fulfilled by the 1 & 0 values of the binary (Boolean) logic (Cavalcanti et al., 2013).

Fuzzy logic followed the traditional course of technological innovations: born in the United States, perfected in Europe and widespread in Japan. In the 1980s, fuzzy logic was used especially in Europe to support decision making and was applied to information analysis on research about human decisions process (Campos Filho, 2004) . According to Toledo & Cosenza (2004) , some industrial processes involve the human reasoning and it is safer to use of a tool that efficiently substitutes human in decision making. Still in the 1980s, according to Campos Filho (2004) , companies in Europe found that the Japanese made it feasible to use the fuzzy logic in control technologies, and expanded the efforts to promote this logic in their applications.

2.1.1. Fuzzy-Rule Blocks

Rule blocks are “if-then” tables containing the strategic control of the fuzzy system (Fagundes, 2015) . In these blocks, all the rules for the same context are grouped, as exemplified in Figure 1, for the index “Active Listening”. This, in turn, is defined with the same rules as the input indicators, referred in this study by the term “guidelines”, and the output, referred within this work as “indicators”, “indexes” and “final index”.

To compose the rule block, operations are carried out using fuzzy logic, generating a set of relevant results, in pre-defined thematic groups (Campos Filho, 2004) . The values are following transported to the composition of other groups, until the definition of the final index, which in the present work is the diagnosis of soft skills development in Engineering training.

The production rule blocks contain the strategic control of the fuzzy system. Each of them combines all the rules into the same context. A context is defined by the same rules of the input (individual or thematic) and the output (thematic or systemic) indicators. Each rule block composition operation generates a set of results in pre-defined fields, according to fuzzy logic.

The sequence of operations transforms and carries values until the definition of the systemic indicator. The various thematic indicators can also be verified on scales of predefined reference fields, in the same way as the systemic indicator. Degree of Support (DoS) is used to assign a weight to each of the rules. These weights vary between 0 (zero) and 10 (ten) and are assigned according to the importance of these rules in the understanding of the specialist and decision makers—in this work represented by the organizational psychologists. The values assigned for the degrees of support of each of the rules for the model developed are specified in Table 7, shown in Section 4.

2.1.2. Dendogram

The fuzzy model developed to diagnose the development of soft skills in Engineering training, combines, orders and details the most important soft skills for Engineers with their respective thematic indicators and individual guidelines. According to Campos Filho (2004) , the guidelines and indicators take diffuse forms and are aggregated into the rule blocks of the main Dendrogram, Top Down Induction of Decision Trees, by means of fuzzy set operations.

The complete Dendrogram used for making the fuzzy modeling, specifically developed for this work, is described and illustrated in the Methodology 3 of this research.

In this Top-Down fuzzy tree, the result, which is the diagnosis of soft skills development in Engineering training, is obtained according to the tree analogy, opening up in new “branches” until reaching information that can be sought, data that can be analyzed. The end of new branches—or “tree layers”—creation occurs at the moment the researcher gets the facts and information needed.

2.1.3. The FuzzyTECH Software

The FuzzyTECH Software is a tool developed to use of fuzzy logic, with a graphical interface for the illustration of its components. It has features for editing rules, which can be explained in matrix form or in spreadsheet form. It also allows the analysis of each stage of the system in operation, through the construction of graphics in both 2D or 3D formats (Arruda et al., 2013) .

Still according to the authors, the tool was developed by INFORM, in 1987, with the intention of domestic use and it was later shared with the European market. The available features include maximum and minimum operators for aggregating the input data for each rule, editing with analysis of various relevant functions and many methods for defuzzyfication—including the high center and the area center. It also generates the documentation of the project is being executed, including graphics and rule blocks.

The choice to use fuzzyTECH to build the model to diagnose the development of soft skills in Engineering training was due to some reasons: friendly interface, non-requirement of specific programming knowledge, worldwide support and use (e.g. Berlin airport, for air traffic control) and finally, because the authors of this study acquired the version 5.54 license.

As this study is related to the Human Sciences, the variables involved are not binary variables, such as “yes” or “no”, “right” or “wrong”, “true” or “false”, but rather variables that resemble human thought, which involves ambiguity, imprecision and belonging to different situations at the same time.

Finally, with the intention of diagnosing the development of soft skills in Engineering training, the use of a logical and mathematical treatment of the data was used. These were obtained through verbal information of imprecise and vague impressions, as well as subjective quality. For this purpose, the fuzzy logic was used, as this tool manages to treat variables in a rational manner; for being based on human reasoning modeling and not restricted to values.

Figure 1. Example of rule block using the indicator “Active Listening”. Own authorship (2019).

3. Methodology

3.1. Development of a Bibliographic Portfolio

To determine which soft skills are significant for the Engineering training, a Systematic Bibliographic Review (SBR) was conducted. To develop the SBR, the methodology developed by Pagani, Kovaleski and Resende (2015) , called Methodi Ordinatio was chosen due to its consistency and results obtained, as can be seen in Campos et al. (2018) , among others authors. The methodology steps are detailed below.

Step 1 and 2—Establishing the intention of research and preliminary search: the intention of this research is to understand the relation between two huge research areas: Humanities and Engineering. Therefore, for each of these two areas, two fronts of research were defined: Human Sciences and Human Skills for the first one, and Engineering Education and Graduate to the second one. The structure of these combinations is illustrated in Figure 2.

Steps 2 and 3—Definition of keywords and preliminary explanatory search: Keywords were defined for each research front. These keywords were grouped and crossed, forming 20 combinations as follows:

· Humanities and Engineering Education

· Humanities and Engineering Teaching

· Humanities and Degree in Engineering

· Humanities and Alumni* Engineering

· Humanities and Former Engineering Student*

· Human* Science* and Engineering Education

· Human* Science* and Engineering Teaching

· Human* Science* and Degree in Engineering

· Human* Science* and Alumni* Engineering

· Human* Science* and Former Engineering Student*

Figure 2. Keywords for SBR. Own authorship (2019).

· Human* Skill* and “Engineering Education”

· Human* Skill* and Engineering Teaching

· Human* Skill* and Degree in Engineering

· Human* Skill* and Alumni* Engineering

· Human* Skill* and Former Engineering Student*

· Soft Skill* and Engineering Education

· Soft Skill* and Engineering Teaching

· Soft Skill* and Degree in Engineering

· Soft Skill* and Alumni* Engineering

· Soft Skill* and Former Engineering Student*

For the articles search, from these 20 combinations, the databases which demonstrated greater proximity to the research area were chosen, namely: Science Direct, Web of Science and Scopus. Although the European Journal of Engineering Education (EJEE) is indexed in the Scopus scientific base, it was also used as a reference for searching individual articles, due to its self-indexed scope. Furthermore, an analysis was made of the articles published from 2006 to 2015, from the Journal of Engineering Education (JEE), because it is the magazine with the greatest impact factor (2.638) within the Engineering Education area, and is not indexed in these data base.

Steps 4 and 5—Final search on databases and selected journals: After the first search with the 20 combinations, 3951 articles were obtained. The journals which were exclusively related to the health area (or very specific areas) were discarded. With this, 2788 articles remained.

As some articles were indexed in more than one databases, it was necessary to remove duplicates, which lead to 2638 articles.

The next step was to read the 2638 titles and abstracts to see if they were in line with the proposed theme. Of these, 335 were in line with the expectations of the study scope, in Appendix 7. The number of articles collected, the filters used e the final number of articles that compose de database of the present work are shown in Table 1.

From this point, categories were proposed to better analyze the articles. This categories were created based on the combination of two major areas of the Humanities field and two major areas of the Engineering field, as described in Table 2.

From this combination, 4 categories were obtained: Human Skills & Graduate; Human Skills & Engineering Education; Human Sciences & Engineering Education; Human Sciences & Graduates. Based on the scope of each of these 335 articles, they were classified into one of these 4 categories, as explained in Table 2.

Step 6—Identifying Impact factor, year and number of citations: The metrics of the article (Impact Factor) were obtained from Thomson’s Reuters/Clarivate Analytics website. The number of citations was obtained from Google Scholar. These information—metrics and number of citations, along with the year of publication—is necessary to calculate the InOrdinatio, which is explained in details in the Step 7.

Step 7—Ranking and selection of articles: In order to have a scientific support of which articles are the most relevant for the reading and elaboration of the theoretical framework, an algorithm for the relevance ranking after SBR was used, the Methodi Ordinatio from Pagani, Kovaleski and Resende (2015) , expressed in Equation (1):

InOrdinato = ( F i / 1000 ) α [ 10 ( Year search Year pub ) ] + C i . (1)


F i : Impact Factor

Year search : Year of search

Year pub : Publication year

C i : Number of citations in Google Scholar

A research in the Scielo database was also carried out, but no relevant articles were found.

As some articles were indexed in more than one scientific database, it was necessary to remove duplicates. The numbers of the articles captured, according to the keywords, are shown in Table 2.

The ranking and selection process was only necessary for the categories “Human Skills & Engineering Education” and “Human Sciences & Engineering

Table 1. Summary of the SBR with the keyword used to the present study.

Source: Campos, 2019 .

Table 2. Distribution of the articles from the final portfolio into categories.

Source: Campos, 2019 .

Education”. For the category of “Human Sciences & Graduate”, due to the low number of articles, all articles were read; for the “Human Skills & Graduate” no articles were selected.

To define the threshold for which articles would compose the final portfolio for the “Human Skills & Engineering Education” and “Human Sciences & Engineering Education”, the accumulated Index Ordinatio was used as a reference.

For this purpose, the articles of each of these categories were ordered in descending order according to their IO value (refer to Equation (1)). After ordering the articles, it was possible to calculate the accumulated IO (simple sum of the IO’s of each article), as well as the relative percentage from each IO—100% corresponded to the accumulated IO to each of the categories.

Table 3 and Table 4 show the ten first articles for the “Human Sciences & Engineering Education” and “Human Skills & Engineering Education”, respectively. Columns 3 to 5 show the values used to calculate the IO. Column 6 shows the IO calculated for each article, Column 7 the accumulated IO and Column 8 the percentage of the accumulated IO.

It is important to notice that both tables are just a cutout of all the articles from each of the categories (242 for Table 3 and 85 for Table 4).

From the IO, accumulated IO and % accumulated IO values, the graphics shown in Figure 3 and Figure 4 were constructed. The articles are shown in the horizontal axis, with the blue bar representing their IO. The orange curve illustrates the accumulated IO value. From this, it was established that the threshold for the articles that would compose the final portfolio would be 50% of the accumulated IO. This value is represented in both graphics by the pink horizontal line.

This percentage was a choice from the authors of the article, as per Pegani, Kovaleski e Resende (2015) statement that the threshold line is to be the author’s choice and responsibility. With this threshold, a final portfolio from 59 articles was obtained.

3.2. Bibliometric

Bibliometric is a field of the area of the Library Science and the Information Science which applies statistical and mathematical models to analyze and construct indicators about the dynamics and evolution of the scientific information (Zupic & Čater, 2015) .

Table 3. Calculation of the Index Ordinatio for the keyword group of “Human Sciences” & “Engineering Education”.

Own authorship (2019).

Table 4. Calculation of Index Ordinatio for the keywords group of “Human Skills” & “Engineering Education”.

Own authorship (2019).

At this stage, bibliometric was performed on the 59 articles which compose the final portfolio of the research and bibliometric analysis.

Figure 3. IO, accumulated IO and % accumulated IO for the “Human Sciences & Engineering Education” category. Own authorship (2019).

Figure 4. IO, accumulated IO and % accumulated IO for the “Human Skills & Engineering Education” category. Own authorship (2019).

The detailed study of the articles showed the soft skills, which were later classified into categories. Each time an article cited a given soft skill, this was computed into the research. Therefore, at the end of each article, the list of soft skills perceived as relevant in that work was obtained.

Moreover, for each article, it was also tracked how many times a given term, was cited either as a hard skill or a soft skill, as well as the number of times the term was said to be “necessary”, “important” or as “neutral” or “unimportant”.

Finally, it was also tracked the number of times that the definition of soft skills was given and the number of times the term appeared in the articles analyzed.

Table 5 shows the soft skills cited in the articles, as well as the values for each of the parameters mentioned in the previous paragraph.

Table 5. Calculation of Index Ordinatio for the keywords group of “Human Skills & Graduate”.

Own authorship (2019).

Based on bibliometrics, a top-down tree-shaped model (shown in Figure 11) was elaborated with fuzzy logic to evaluate the soft skills that most appeared in the Systematic Bibliographic Review (Campos et al., 2020a) , combined with those ordered by the OECD employability reports (OECD, 2015; OECD, 2016a, 2016b) and the report P21 (Casner-Lotto & Barrington, 2006) , as already explained in the Section 2—Theoretical Reference.

The fuzzy logic operates through the intersection of fuzzy sets, considering degrees of pertinence for each set. The classical proposition differs from the fuzzy fundamentally by its truth zone values. In traditional set theory of classical logic, an element may or may not belong to a set. However, in the theory of fuzzy sets, an element of a given U Universe can be defined mathematically by a value representing its degree or level of belonging to the set. This membership value is in a range that goes from: “this element does not belong to the set” (0) to “this element belongs 100% to the set” (1) (Bonventi & Costa, 2000; Boutros & Chen, 2011; Takáč, 2014) .

An example of how fuzzy logic was used for this specific work, is in the fuzzification of the soft skill “critical thinking”, which assumes truth-values by means of fuzzy sets with the other thematic soft skills “communication”, “team work”, “ethical perspective”, “emotional control” and “creative thinking”, according to the degrees of pertinence. According to Campos Filho (2004) and Chakraverty & Behera (2013) , a fuzzy set is completely characterized by its membership vector, with individual multivalent degrees of membership within the 0.1 numerical range. These degrees of pertinence can be considered as a measurement to express the possibility of a given element being a member of a fuzzy set. Thus, a fuzzy pertinence vector is also called a possibility vector or a possibility distribution vector.

As the name already suggests, this logic is fuzzy, and it is interesting to notice that, differently from the Boolean logic, when the sets are represented using the Veen Diagram, they do not need to cross to have an intersection region. Figure 5 shows a demonstration of this phenomenon, in which the clouds of the fuzzy sets intersect, forming a fuzzy intersection.

In Figure 5, the elements of the cloud of set A intersect with the elements of the cloud of set B, forming an intersection of sets of the fuzzy type, which is not exact, but rather diffuse, similar to human reasoning.

Figure 5. Fuzzy sets with intersecting clouds. Own authorship (2019).

In this sense, fuzzy logic is a way to manage uncertainties (Caiado et al., 2021; Takáč, 2014) and its use is very appropriate to treat data collected from the Human Sciences and measure the levels of uncertainty inherent to human communication.

The advantage of Boolean logic, with its crisp values, is accuracy. The disadvantage is In Figure 6, the letters “D” represent the input data, that is, the questions asked to the participants to feed the hierarchy constructed with the FuzzyTECH software The fuzzy logic calculates the existing pertinence between D3 and D4, for example, to form the soft skill “open mind” encountered in the SBR. Afterwards, the fuzzy operation calculated how much “open mind” and “problem solving” impact the fuzzy sets, to form the thematic group which is also a soft skill: “critical thinking”.

This process is repeated for all the thematic groups, forming the other soft skills of this modelling. Later, “critical thinking” will be fuzzyfied with the other 5 macro soft skills (those which compose the thematic group) to generate a result, which is the level of that soft skill within the investigated Engineering course. This illustrated in the hierarchical scheme called top-down tree.

The construction of the Top-down Tree was based on the intended result, and has 4 hierarchical levels (Figure 7). The fourth level, which represents the Result (diagnosis in soft skills development in Engineering training), comes from the aggregation of the indexes. The indices obtained from the aggregation of soft skills from thematic groups (indicators) make up the third level. The indicators constitute the second level and are the soft skills obtained from the bibliometric of SBR, broken down into guidelines inspired by the P21 report (Casner-Lotto & Barrington, 2006) , which represent the first level, as well as the tree’s input data .

This hierarchy represents a simplified cut of the Model mounted on the fuzzyTECH tree, showing the logical sequence to achieve the result, which is the diagnosis of soft skills development in Engineering training.

Calibration of the FuzzyTECH Software

In order to feed the data into the software used in this research, the blocks were weighed by the “Degree of Support” or DoS, which is a calibration function of the fuzzyTECH Software itself.

This calibration occurs through the assignment of weights, according to the data obtained by the interviewees’ opinions, being 40 organizational Psychologists, chosen at random. For Gondim, Borges-Andrade and Bastos (2017) , this area of Psychology is responsible for promoting strategies for improving the work environment. These people have a greater proximity to the environment of the organizations, being then elected to assess the inferences of the soft skills among themselves.

For this purpose, the Psychologists answered the questionnaire included in Appendix 1. For the weighting of the data, the Likert scale was used, associated with the Delphi method with scores from 0 to 10, in which values were provided related to their respective perceptions about the inferences that soft skills present.

For Vieira and Dalmoro (2008) , when the answers and results are dispersed, the Likert scale may not be the most appropriate methodological tool, which suggests the need to have a complementary measurement strategy. In order to have greater reliability in the answers, the Delphi methodology was used, which, for Fagundes (2015) , associated with the Likert scale, allows the results converging, reducing the dispersion of the obtained values.

Figure 6. Top-Down tree model. Source: Campos (2019) .

Figure 7. Simplified scheme of the proposed model. Source: Own autorship. Legend: D1— Find Solutions using multidisciplinary knowledge; D2—Use knowledge, data and facts to solve problems at work; D3—Ability to solve problems in a pacific manner; D4—Openness to suggestions, new ideas and contrary opinions.

For Fagundes (2015) , the Likert scale is carried out using the weighted average, as shown in Table 6, which exemplifies the model that will be used for data valuation and insertion in the FuzzyTECH software.

Equation (3) demonstrates the calculation based on the results of Table 6.

Weightedaverage = ( 2 × 5 ) + ( 4 × 6 ) + ( 3 × 7 ) + ( 1 × 8 ) = 63

A R = 63 / ( 2 + 4 + 1 + 3 ) = 6.3 (3)

The Delphi method aims to bring responses closer to a collective consensus, reaching a more representative value than that of the isolated opinions. Leading opinions may have an influence on the results of the entire group (Giovinazzo, 2001) .

For the proper use of the aforementioned method, members of a group of experts familiar with the study themes were consulted—for the present study, the organizational psychologists were the targeted group. After the elaboration of the questionnaires, they were sent to the respondents individually, and returned to the researchers after completion. After analysis, the questionnaires were sent back to the respondents, in order to reduce the dispersion of the results (Candido et al., 2007; Wright et al., 2000) . For the scientific legitimacy of this method, three points were respected: the anonymity of the participants, the statistical evaluation of the distribution of the data obtained and the return of the responses of the group members, so that the new assessment can be made (Listone & Turoff, 2002; Wright et al., 2000; Martino, 1993) .

In the last round, the same questionnaire was used, for the same Psychology professionals, who then had the Weighted Average of the result of the previous stage, referring to all respondents, as well as the values assigned by themselves.

Table 6. Calculation of Index Ordinatio for the keywords group of “Human Skills & Graduate”.

Source: Adapted from: Fagundes (2015) .

Based on this, they decided whether they would maintain or modify their responses from the first round. This step increases the reliability of the results, as the change of some perceptions reduces the values dispersion (Fagundes, 2015) .

Finally, the modeling developed by one of the authors of this study (Campos, 2019) , was calibrated in all its guidelines, indexes and indicators, thus providing the final result (indicator): diagnosis of the soft skills development for Engineering training, as elucidated in Table 7. This calibration is presented as complementation of the developed model and it serves to the purpose of specialists being able to determine how much a soft skill impacts another one, attending the complete development of the fuzzy logic within the present work.

The values obtained with the weighting of the Psychologists were entered in the FuzzyTECH Software to calibrate the model. Copies of the questionnaires suggested to be applied with the targeted audience composed of students, graduates, professors and employers of Engineers were also attached to this study in the Appendices 1-6. This covers the entire development of the instrument for diagnosing the soft skills development in Engineering training.

4. Application Simulation

Considering a hypothetical application, utilizing the possibility of simulation that the model developed by the authors provide, using fictitious groups of teachers, graduates, students and employers of engineers to answer the questionnaires contained in Appendices 1-6, the results obtained are as follows, shown in Table 8.

Table 8 shows that teachers are out of line with the expectations of the labor market according to the managers’ opinion. This discrepancy in results shows that there is room for improvement in order to reach indexes that meet the job market’s regarding Engineers’ soft skills. Taking into consideration the areas of each group of professors, it is clear that the “Material” is the worst rated one, with low values for “public speaking”, and “multiculturalism”, which make up the macro soft skills macro of communication and teamwork, respectively.

The scientific results show that “Communication” and “Team Work” were the skills with the lowest indexes for professors. Based on these evidences, coordinators of Engineering courses can turn their efforts to include in their course curricula the development of these skills. Investment could also be made in professor training, teaching methodology, adaptation of bibliography as well as adjustment of workload and increase or decrease in the subjects availability. Each institution has to evaluate which possibilities are feasible for them to leverage these rates.

Each of the soft skills can be analyzed either in their macro groups or isolated to identify the weaknesses and potential for improvement of Engineering courses that aims to investigate the levels of soft skills in their students’ training.

Table 7. Average of the values assigned by psychologists, after application of the Delphi method.

Source: Campos (2019) .

Table 8. All fuzzy averages for all socioemotional guidelines and skills.

5. Results and Conclusion

The proposed model was simulated in the present study, but also validated through its application in a case study involving students, teachers and graduates of the Federal Technological University of Paraná, in Brazil, as well as Engineers’ employers. The targeted audience chosen for the validation was broad and representative with respect to the universe of the Engineering training. It involved 375 participants, who answered the questionnaires proposed in Appendices 1-6. The results of the application are detailed in the doctorate thesis from Campos (2019) and the model proved to provide consistent and coherent results.

The presented model is robust, as it allows the same guidelines to be applied in any Engineering courses, as long as it adapts to the expected time and space; in addition to covering a bibliographic review of the last 15 years of publications on the subject, in 4 databases and two journals with a high impact factor—which were essential to give the modeling reliability, equivalence, consistency, stability and shelf life.

The reliability of the data collection tool makes it possible to repeat a result in a solid manner (Williamson & Piattoeva, 2019) . The equivalence of a research tool, on the other hand, relates to the level of agreement between at least two observers, with respect to the scores (Ahn et al., 2019) . Both characteristics were explored in this work using the Delphi method, aiming to take the answers of the 40 organizational Psychologists, as well as for the calibration of the FuzzyTECH Software, in order to provide a collective consensus of ideas, demonstrating the most representative values, rather than isolated opinions.

The equivalence of a research tool refers to the agreement between at least 2 observers with respect to the data obtained with the tool (Ahn et al., 2019) . Both points cited were addressed in this research using the Delphi method, starting from the integration of the responses of 40 Psychologists to the calibration of the FuzzyTECH Software, aiming the collective consensus of the data and preserving the subjective content of the collected data.

Regarding the stability of the tool, it concerns the similarity of the data obtained at different times, which can be evaluated by test-retest, applying the same measure in other times (Souza, Alexandre, & Guirardello, 2017) . The test-retest was carried out in the modeling with several simulations in the FuzzyTECH Software for the analysis and interpretation of the data, which proved to be convergent and stable.

With respect to the validity of the research tool, Fadzil and Saat (2019) state that it is the capacity that the tool has to measure what it is proposed to measure. This characteristic is present in this model, by answering the research question “How to develop a fuzzy modeling to diagnose soft skills in Engineering training”. It has shown to be coherent and consolidated in concise manner.

For Umanailo et al. (2019) , the consistency of a tool has to do with its ability to measure the same characteristic, in the same field or domain. This research tool was consistent, since the questions asked about a particular soft skill were kept under the same focus, homogeneity and coherence within the same perspective.

The comparison between the different profiles interviewed is another desirable characteristic that the model offers, in addition to allowing necessary adjustments to be made—the investment on people, resources and curricular adaptations to reach the index desired by the user. The relevance of these analyzes, as well as of the simulations, is supported by the orientation of improvements and improvements in the Engineering courses with regard to soft skills.

In addition, the proposed model presents a powerful structure for data collection, allowing its application in the comparison between the reality of the Engineering job market (Campos et al., 2020b) and the perception of graduates, students and teachers. The application of this model also includes intermediate results from all 6 thematic groups, that is, the soft skills listed as important for the training of Engineering professionals.

In a Nutshell, this is an easy-to-use model, in which only input data needs to be changed for each group (soft skills) or in isolation, and can be used for the investigation of the need for improvements in courses, curricular guidelines and training practices for Engineering professionals.


Appendix 1. Questionnaire for Organizational Psychology professionals for FuzzyTECH Software calibration.

Appendix 2. Questionnaire about the students’ perception on the soft skills development at their attended courses.

Source: Campos, 2019 .

Appendix 3. Questionnaire about the graduate students’ perception about the soft skills learned at university.

Source: Campos, 2019 .

Appendix 4. Questionnaire about the professor’s perception about the development of soft skills in their courses.

Source: Campos, 2019 .

Appendix 5. Questionnaire about the minimum requirement of soft skills from Engineering employers for Engineer’s hiring.

Source: Campos, 2019 .

Appendix 6. Questionnaire about the employers’ perception about their recently-hired collaborators’ soft skills .

Source: Campos, 2019 .

Appendix 7.335 articles related to the research scope. The articles in bold are the ones ordered by the Index Ordinatio. The JEE articles are also shown in bold at the end of the table.

Conflicts of Interest

The authors declare no conflicts of interest regarding the publication of this paper.


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