Assessing the Cumulative Effect of Service Errors on Customer Perceptions

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ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org

"Assessing the Cumulative Effect of Service Errors on Customer Perceptions"
written by Rhonda L. Hensley, Joanne S. Utley,
published by Journal of Service Science and Management, Vol.12 No.4, 2019

has been cited by the following article(s):

[1]	Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
	Journal of Service Science and Management, 2022

[2]	Production Control and Operational Efficiency of Food and Beverage Firms in Akwa Ibom State

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