Do Customer Loyalty Programs Really Work in Airlines Business?

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Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
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"Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin"
written by Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana,
published by Journal of Service Science and Management, Vol.10 No.4, 2017

has been cited by the following article(s):

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[2]	Financial distress and service decisions: Empirical evidence from the US domestic airlines
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[3]	Dünyadaki başlıca havayolu şirketlerinin operasyonel, finansal ve çevresel etkinliklerinin karşılaştırmalı analizi
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[4]	Assessment of Factors Determining Airline Consumer Loyalty: Case Study in Lithuania
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[5]	O que valorizam os clientes numa companhia aérea quando viajam de avião?
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[6]	COMPETITIVE DIFFERENTIATION STRATEGY OF CEBU PACIFIC AIR TOWARDS PASSENGER LOYALTY
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[7]	Alışveriş Merkezlerinde Deneyimsel Pazarlama Uygulamalarının Müşteri Memnuniyeti ve Sadakatine Etkisi
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[8]	Oportunidade em pandemia: como aumentar a fidelização das PME´ s à TAP?
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[9]	Gamificación y programas de fidelización en empresas de servicios turísticos
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[10]	Bankruptcy prediction analysis: application of altman z-score approach in airline industry
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[11]	Анализ лояльности клиентов-частных лиц с целью повышения клиентоориентированности компании-грузоперевозчика
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[12]	Il posizionamento strategico di ITA airways: trade-off tra valore percepito e qualità dei servizi offerti
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[13]	Avialinijų vartotojų lojalumą skatinančių veiksnių tyrimas
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[14]	Estudi d'Impacte econòmic dels programes de fidelitat en les aerolínies comercials
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[15]	PANDEMİ ETKİSİNDE MÜŞTERİ SADAKATİ PROGRAMINA STRATEJİK BİR YAKLAŞIM: THY UYGULAMASI
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[16]	Perceived Benefits of Loyalty Programs for Apparel Consumers
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[17]	Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks
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[18]	UTJECAJ ZADOVOLJSTVA KORISNIKA USLUGA ZRAČNOG PRIJEVOZA NA KARTICE LOJALNOSTI U BOSNI I HERCEGOVINI
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[19]	Green brand equity—Empirical experience from a systematic literature review
	Warsewicz, M Dębski, M Fabuš, M Kováč - Sustainability, 2021

[20]	UTJECAJ ZADOVOLJSTVA KORISNIKA USLUGA ZRACNOG PRIJEVOZA NA KARTICE LOJALNOSTI U BOSNI I HERCEGOVINI
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[21]	An Empirical Study on the Impact of Passenger Loyalty Program on Passenger Retention with Reference to Air India.
	Productivity, 2021

[22]	The Effect Of Satisfaction Of Air Transport Services Users On Loyalty Cards In Bosnia And Herzegovina
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[23]	REKABET STRATEJİLERİ KAPSAMINDA HAVAYOLU İŞLETMELERİNİN UYGULADIKLARI YOLCU SADAKAT PROGRAMLARININ İNCELENMESİ
	Kalite ve Strateji Yönetimi Dergisi, 2021

[24]	Green brand equity—empirical experience from a systematic literature review. Sustainability 2021, 13, 11130
	Warsewicz, M Debski, M Fabuš, 2021

[25]	The influence of consumer personal values on airline choice within the South African domestic market
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[26]	The Effect of frequent􀅮 lyer programs on consumer be-havior in the German airline market
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[27]	A Demand Response Mechanism for Residential Consumers Based on Power-score Incentive
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[28]	Hotel Brand Loyalty—A Systematic Literature Review
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[29]	Loyalty programs for the passenger transportation industry: a study of Zimbabwean Companies
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[30]	Hotel Brand Loyalty—A Systematic
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[31]	Experimental verification of the integral model of loyalty
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[32]	Экспериментальная верификация интегральной модели лояльности
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[33]	Cooperation agreements and customer portfolio management in hotel industry: the airline market segment.
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[34]	LOYALTY PROGRAMMES IN THE SOUTH AFRICAN AIRLINE INDUSTRY
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[35]	Российский университет транспорта, Москва, Россия.✉ qwerty6020@ mail. ru.


[36]	Airline Companies: How can they effectively use price and promotions in the peak versus off-peak seasons to increase their demand?

[1]	Bankruptcy prediction for the European aviation industry: An application of the Altman model Managerial and Decision Economics, 2024 DOI:10.1002/mde.4018

[2]	Key characteristics of perceived customer centricity in the passenger airline industry: A systematic literature review Journal of the Air Transport Research Society, 2024 DOI:10.1016/j.jatrs.2024.100031

[3]	Airport Marketing Strategies 2024 DOI:10.1108/978-1-83608-082-420241002

[4]	Cumulative margin as an authority management tool Финансы и управление, 2024 DOI:10.25136/2409-7802.2024.4.72179

[5]	Managing Customer-Centric Strategies in the Digital Landscape Advances in Marketing, Customer Relationship Management, and E-Services, 2024 DOI:10.4018/979-8-3693-5668-5.ch010

[6]	Key characteristics of perceived customer centricity in the passenger airline industry: A systematic literature review Journal of the Air Transport Research Society, 2024 DOI:10.1016/j.jatrs.2024.100031

[7]	Financial distress and service decisions: Empirical evidence from the US domestic airlines Managerial and Decision Economics, 2023 DOI:10.1002/mde.3857

[8]	Analysis of Loyalty of Individual Customers to Increase the Customer Focus of the Cargo Carrier World of Transport and Transportation, 2022 DOI:10.30932/1992-3252-2020-19-5-4

[9]	Green Brand Equity—Empirical Experience from a Systematic Literature Review Sustainability, 2021 DOI:10.3390/su132011130

[10]	Hotel Brand Loyalty—A Systematic Literature Review Sustainability, 2020 DOI:10.3390/su12124810

[11]	A Demand Response Mechanism for Residential Consumers Based on Power-score Incentive 2020 International Conference on Smart Grids and Energy Systems (SGES), 2020 DOI:10.1109/SGES51519.2020.00181

[12]	Experimental verification of the integral model of loyalty Experimental Psychology (Russia), 2019 DOI:10.17759/exppsy.2019120107

[13]	Experimental verification of the integral model of loyalty Experimental Psychology (Russia), 2019 DOI:10.17759/exppsy.2019120107

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