Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Analysis of Service Processes Characteristics across a Range of Enterprises"
written by John Maleyeff,
published by Journal of Service Science and Management, Vol.2 No.1, 2009
has been cited by the following article(s):
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[1] Stickley Adhesives
2021
[2] IT Services and Digital Transformation of the Romanian Society.
2020
[3] Service Science: Analysis and Improvement of Business Processes
2020
[4] Monte carlo simulations to teach the effect of lean methods to improve business processes
2019
[5] Harnessing Sustainable Motivation: A Grounded Theory Exploration of Public Service Motivation in Local Governments of the State of Oregon, United States
2019
[6] Implementation of service systems on the shop-floor level in financial service companies. Empirical evidence from Australia and Germany
International Journal of Production Research, 2015
[7] Interne Servicequalität in Unternehmen: Eine empirische Untersuchung der Einflussfaktoren und Auswirkungen
ZfbF, 2015
[8] How should we teach the logic of BPM? Comparing e-learning and face-to-face setting in situated learning
2014
[9] Companies' quality characteristics vs their performance: A grey relational analysis–evidence from Romania
Grey Systems: Theory and …, 2013
[10] Companies' quality characteristics vs their performance: A grey relational analysis-evidence from Romania
Grey Systems: Theory and Application, 2013
[11] Companies' quality characteristics vs their performance
2013
[12] Kundenintegration bei der Erstellung von informationszentrierten Dienstleistungen. Analyse der Auswirkungen auf die Produktivität der Leistungserbringung
Proceedings der Teilkonferenz Service Engineering & Management im Rahmen der Multi-Konferenz Wirtschaftsinformatik 2012, 2012
[13] A method for matching customer integration with operational control of service processes
Management Research Review, 2012
[14] Classifying services by attributes important to customers
International Journal of Business …, 2011
[15] Factors impacting innovation in new service offerings
Journal of Service Science and Management, 2011
[16] Complete analysis of bankruptcy syndrome using grey systems theory
Grey Systems: Theory and Application, 2011
[17] A Design Research approach to developing a Process Reference Model for leadership of integrated teams in virtual environments
2010
[18] Audit lessons from the economic crisis: Rethinking audit quality
2009
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