"An Importance-Performance Analysis of Primary Health Care Services: Managers vs. Patients Perceptions"
written by Francisco J. Miranda, Antonio Chamorro, Luis R. Murillo, Juan Vega,
published by Journal of Service Science and Management, Vol.3 No.2, 2010
has been cited by the following article(s):
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[10] Study on the Impact of Hot Spring Resort Hotel Attributes on Customer Satisfaction
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[11] New applications for importance-performance analysis (IPA) in higher education
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[12] Aplikasi Importance Performance Analysis Untuk Perbaikan Kinerja Pengelolaan Penyediaan Air Minum Berkualitas (Studi Kasus Pdam Tirta Dharma)
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[13] Importance-Performance Analysis Sebagai Alat Evaluasi Kualitas Pelayanan Pendidikan Tinggi (Studi Kasus FIP Universitas Pendidikan Ganesha)
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[14] Quality of Hospital-Based Childbirth Services and Consumer Utilization Behaviour in the Denkyembour District of Eastern Region of Ghana
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[15] Satisfacción y percepción de calidad en el hospital nacional Luis N. Sáenz enero-mayo 2017
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[16] Measuring healthcare service quality from patients' perspective: using Fuzzy AHP application
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[17] Applying Importance-Performance Analysis to Identify Competitive Travel Attributes: An Application to Regional Destination Image in Thailand
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[18] The use of IPA in the analysis of customer satisfaction in the hotel industry
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[19] Analyse importance-performance dérivée et modèle diagonal dans une municipalité espagnole
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[20] New applications for importance-performance analysis (IPA) in higher education: Understanding student satisfaction
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[21] A Case Study of Using Importance-Agreement Analysis to Analyze Patient Safety Culture Based on the Safety Attitudes Questionnaire in Taiwan
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[22] Assessment of in-depth content coverage by Indian universities' websites: end users' expectations versus perceptions
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[23] PERFORMANCE BASED RANKING OF HEALTHCARE SERVICE PROVIDERS USING FUZZY AHP METHODOLOGY
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[24] Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction–a case study
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[25] Evaluating Service Quality from Patients' Perceptions: Application of Importance–performance Analysis Method
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[26] A Longitudinal Study of Identifying Critical Factors of Patient Safety Culture in Taiwan
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[27] Influencing factors on citizen safety perception: systems and broken windows theories
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[28] Measurement Customer Satifaction Toward KEUKEN #5 - The City Hall Fairground Culinary Event Using Importance - Performance Analysis (IPA)
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[29] Service quality of Rural Accommodations in South Korea
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[30] An Importance and Performance analysis of ASS attributes for home appliances manufacturing firms
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[31] Patients versus healthcare providers' perceptions of quality of care: Establishing the gaps for policy action
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[32] Derived importance-performance analysis and diagonal model in a Spanish municipality
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[33] MEASUREMENT CUSTOMER SATISFACTION TOWARDKEUKEN #5 - THE CITY HALL FAIRGROUND CULINARY EVENT USINGIMPORTANCE – PERFORMANCE ANALYSIS (IPA)
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[34] Patients versus healthcare providers' perceptions of quality of care
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[35] Traducción y adaptación transcultural de un cuestionario sobre la satisfacción del paciente con tratamiento de ortodoncia
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[36] Service quality of Rural Accommodations in South Korea: The IPA
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[37] 整合 OWA, 模糊推論與 SIPA 分析探討服務品質績效-以台灣電信業為例
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[38] Expectativas y preferencias en la utilización de servicios en atención primaria
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[39] Factors critical to the success of Six-Sigma quality program and their influence on performance indicators in some of Lebanese hospitals
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[40] Derived Importance-Performance Analysis and Diagonal Model
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[41] Innovative Evaluation and Management of the Medical Care Network in Taiwan
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[42] US winter migrants' park community attributes: An importance–performance analysis
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[43] An Importance-Performance Analysis of Human Factors for Patient Safety Management Strategy
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[44] APLIKASI IMPORTANCE PERFORMANCE ANALYSIS UNTUK PERBAIKAN KINERJA PENGELOLAAN PENYEDIAAN AIR MINUM BERKUALITAS (Studi Kasus …
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[45] Importance-performance analysis of dental satisfaction among three ethnic groups in malaysia.
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[46] Measurement of the importance of user satisfaction dimensions in healthcare provision
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[47] Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan
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[48] Medida de la importancia de las dimensiones de la satisfacción en la provisión de servicios de salud
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[49] Managing Athletic Department Touch Points: A Case Study of One Institution Using Importance-Performance Analysis
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[50] Applying IT governance balanced scorecard and importance-performance analysis for providing IT governance strategy in university
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[51] Importance-Performance Analysis of Dental Satisfaction Among Three Ethnic Groups in Malaysia
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[52] 服務品質改善真的能帶來獲利? 投資改善服務品質之報酬率的評估
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[53] Medida de la importancia de las dimensiones de la satisfacción en la provisión de servicios de salud= Measurement of the importance of user satisfaction dimensions …
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[54] Customer service attributes and customer satisfaction in Taiwanese rural hotels
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[55] Customer service attributes and customer satisfaction in Taiwanese rural hotels.
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[56] Managing athletic department touch points
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[57] Rastreio do Cancro da Mama no Concelho de Aveiro: do estudo dos fatores determinantes da ades?o às propostas educativas emergentes
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[58] STUDI KOMPARASI IMPORTANCE-PERFORMANCE ANALYSIS RUMAH SAKIT PUBLIK DAN RUMAH SAKIT SWASTA
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[59] 鄉村地區高齡者健康資訊行為之研究
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[60] Leadership and listening: the reception of user voice in today's public services
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[61] International Journal of Innovation in Management
[62] MEASUREMENT CUSTOMER SATISFACTION TOWARD KEUKEN# 5-THE CITY HALL FAIRGROUND CULINARY EVENT USING IMPORTANCE …
[63] PENERAPAN IMPORTANCE PERFORMANCE ANALYSIS UNTUK MENGUKUR INDEKS KEPUASAN HASIL DIKLAT BALAI DIKLAT KEAGAMAAN …