"Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection"
written by Santi Novani, Kyoichi Kijima,
published by Journal of Service Science and Management, Vol.5 No.1, 2012
has been cited by the following article(s):
  • Google Scholar
  • CrossRef
[1] Value co-creation and social media
2019
[2] Buying decision factors influencing organic food purchase by young consumers: case of Bandung City, Indonesia
2019
[3] Strategic Communication: An Introduction
Strategic Communication, 2018
[4] Social Media Recruitment 3.0: Toward a new paradigm of strategic recruitment communication
Journal of Communication Management, 2018
[5] Social Media Marketing Evaluation Decision Making Processes and the Agency-Client Relationship
2018
[6] Brand Value Co-creation and Brand Performance
2017
[7] Υπηρεσίες προσωπικής φροντίδας: μελέτη για το σχεδιασμό παρεχόμενων υπηρεσιών των κουρείων-κομμωτηρίων
2017
[8] „Getting Social with Recruitment “: eine Fallstudie einer Rekrutierungskampagne in sozialen Medien im Web 3.0
Europ?ische Kulturen in der Wirtschaftskommunikation book series, 2017
[9] Pengembangan Platform Inovasi dan Kewirausahaan (IES) dengan menggunakan Perspektif Servis Sains: Studi Kasus LPIK ITB
Jurnal Manajemen Teknologi, 2017
[10] Marketing agency–client relationships: towards a research agenda
European Journal of Marketing, 2017
[11] Anxious attachment, relational embeddedness, trust, co-production, and performance: An empirical study in online business-to-business relationships
Telematics and Informatics, 2017
[12] Service Systems Analysis Methods and Components: A Systematic Literature Review
2017
[13] Value Co-creation on Cloud Computing: A Case Study of Bandung City, Indonesia
Systems Science for Complex Policy Making, 2016
[14] Social CRM in the Airline Industry: A Case Study of Indian Airline Companies
Available at SSRN 2762206, 2016
[15] Managing Customer Value in Retailing–An Integrative Perspective
2016
[16] Social CRM in the Airline Industry: A case study of Indian airline companies.
2016
[17] Service Science in Higher Education: Productization of Offshore Programs in Transnational Education
Curriculum Design and Classroom Management: Concepts, Methodologies, Tools, and Applications, 2015
[18] Creating Information-Based Customer Value with Service Systems in Retailing
Service Systems Science, 2015
[19] Vakuutusyhtiö ja asiakas arvon yhteisluojina sosiaalisessa mediassa
2015
[20] 互联网条件下顾客独立创造价值理论研究综述
外国经济与管理, 2015
[21] A Conceptual Complaint Model for Value Co-creation Process
Procedia Manufacturing, 2015
[22] Consumers' Communication Channels Preferences: High-Stake Versus Low-Stake Brands
2015
[23] THE IMPLCATIONS OF CO-CREATION BETWEEN BUSINESSES AND ITS CUSTOMERS ON FIRMS IN THE CURRENT MARKET
2014
[24] Subjective Rationalizability in Hypergames
Advances in Decision Sciences, 2014
[25] PENGARUH KUALITAS PELAYANAN DAN CITRA KORPORASI TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN
2014
[26] Efficiency and Effectiveness of C2C Interactions and Mutual Learning for Value Co-Creation: Agent-Based Simulation Approach
International Journal of Business and Management, 2013
[27] Engaging Customers' Experience through C2C Interaction in Value Co-creation Process: Agent Based Simulation
S Novani, US Putro, K Kijima - iceb.nccu.edu.tw, 2013