Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection

Journals Menu

Follow SCIRP

	+1 323-425-8868
	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org

Google-based Impact Factor: 1.24
Citations h5-index & Ranking

Journals Menu

"Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection"
written by Santi Novani, Kyoichi Kijima,
published by Journal of Service Science and Management, Vol.5 No.1, 2012

has been cited by the following article(s):

Google Scholar
CrossRef

[1]	Value co-creation for open innovation: An evidence-based study of the data driven paradigm of social media using machine learning.
	2021

[2]	Evolvement of ICT in Airline Distribution–Perspectives on Co-creation with IATA NDC and One Order
	2021

[3]	A proposed model of value co-creation through multi-stakeholder collaboration in domestic product development
	Business: Theory and …, 2021

[4]	Démystifier la valeur cocréée digitale du consommateur: cadre et propositions fondées sur la théorie de la présence sociale
	Recherche et Applications …, 2021

[5]	Co-creating games with customers: a study of online communities and live-streaming implications for video game companies.
	International Business …, 2021

[6]	How Store Distributors Create Customer Value (Survey of Local Fashion Consumers in Bandung)
	… Research and Critics …, 2021

[7]	Development of IES (Innovation Entrepreneurship System) Application Mobile for Start-Ups Using Service Science Perspective (Study Case: LPIK ITB)
	The Asian Journal of Technology …, 2021

[8]	The Customer Value of the Social Environment of Hostels: Insights by Hostel Entrepreneurs
	2021

[9]	A potential value mining method for flight departure time based on LDA model
	2021 IEEE 3rd International …, 2021

[10]	The impact of an integrated marketing communication service learning project on participating client organisations
	2020

[11]	Customer participation in digital transformation, value co-creation and firm performance: an empirical study in China Information Communication & Technology …
	2020

[12]	Impact on the airline industry of customer complaints filed through social media
	2020

[13]	Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions
	2020

[14]	Sustainable value co-creation in the virtual community: How diversified co-creation experience affects co-creation intention
	2020

[15]	Value co-creation and social media
	2019

[16]	Buying decision factors influencing organic food purchase by young consumers: case of Bandung City, Indonesia
	2019

[17]	Social media recruitment 3.0
	2018

[18]	Strategic Communication: An Introduction
	Strategic Communication, 2018

[19]	Social Media Recruitment 3.0: Toward a new paradigm of strategic recruitment communication
	Journal of Communication Management, 2018

[20]	Social Media Marketing Evaluation Decision Making Processes and the Agency-Client Relationship
	2018

[21]	Brand Value Co-creation and Brand Performance
	2017

[22]	Υπηρεσίες προσωπικής φροντίδας: μελέτη για το σχεδιασμό παρεχόμενων υπηρεσιών των κουρείων-κομμωτηρίων
	2017

[23]	„Getting Social with Recruitment “: eine Fallstudie einer Rekrutierungskampagne in sozialen Medien im Web 3.0
	Europ?ische Kulturen in der Wirtschaftskommunikation book series, 2017

[24]	Pengembangan Platform Inovasi dan Kewirausahaan (IES) dengan menggunakan Perspektif Servis Sains: Studi Kasus LPIK ITB
	Jurnal Manajemen Teknologi, 2017

[25]	Marketing agency–client relationships: towards a research agenda
	European Journal of Marketing, 2017

[26]	Anxious attachment, relational embeddedness, trust, co-production, and performance: An empirical study in online business-to-business relationships
	Telematics and Informatics, 2017

[27]	Service Systems Analysis Methods and Components: A Systematic Literature Review
	2017

[28]	Value Co-creation on Cloud Computing: A Case Study of Bandung City, Indonesia
	Systems Science for Complex Policy Making, 2016

[29]	Social CRM in the Airline Industry: A Case Study of Indian Airline Companies
	Available at SSRN 2762206, 2016

[30]	Managing Customer Value in Retailing–An Integrative Perspective
	2016

[31]	Social CRM in the Airline Industry: A case study of Indian airline companies.
	2016

[32]	Service Science in Higher Education: Productization of Offshore Programs in Transnational Education
	Curriculum Design and Classroom Management: Concepts, Methodologies, Tools, and Applications, 2015

[33]	Creating Information-Based Customer Value with Service Systems in Retailing
	Service Systems Science, 2015

[34]	Vakuutusyhtiö ja asiakas arvon yhteisluojina sosiaalisessa mediassa
	2015

[35]	互联网条件下顾客独立创造价值理论研究综述
	外国经济与管理, 2015

[36]	A Conceptual Complaint Model for Value Co-creation Process
	Procedia Manufacturing, 2015

[37]	Consumers' Communication Channels Preferences: High-Stake Versus Low-Stake Brands
	2015

[38]	RIT Scholar Work s
	2015

[39]	Effects of intercultural communicative competence to face-to-face intercultural communication of Filipino employees in French Embassy
	2014

[40]	THE IMPLCATIONS OF CO-CREATION BETWEEN BUSINESSES AND ITS CUSTOMERS ON FIRMS IN THE CURRENT MARKET
	2014

[41]	Subjective Rationalizability in Hypergames
	Advances in Decision Sciences, 2014

[42]	PENGARUH KUALITAS PELAYANAN DAN CITRA KORPORASI TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN
	2014

[43]	The implications of co-creation between businesses and its customers on firms in the current market
	2014

[44]	Engaging Customers' Experience through C2C Interaction in Value Co-creation Process: Agent Based Simulation
	S Novani, US Putro, K Kijima - iceb.nccu.edu.tw, 2013

[45]	Efficiency and Effectiveness of C2C Interactions and Mutual Learning for Value Co-Creation: Agent-Based Simulation Approach
	International Journal of Business and Management, 2013

[1]	A PROPOSED MODEL OF VALUE CO-CREATION THROUGH MULTI-STAKEHOLDER COLLABORATION IN DOMESTIC PRODUCT DEVELOPMENT Business: Theory and Practice, 2021 DOI:10.3846/btp.2021.12578

[2]	Démystifier la valeur cocréée digitale du consommateur : cadre et propositions fondées sur la théorie de la présence sociale Recherche et Applications en Marketing (French Edition), 2021 DOI:10.1177/07673701211054200

[3]	Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions Recherche et Applications en Marketing (English Edition), 2021 DOI:10.1177/2051570720961986

[4]	A potential value mining method for flight departure time based on LDA model 2021 IEEE 3rd International Conference on Civil Aviation Safety and Information Technology (ICCASIT), 2021 DOI:10.1109/ICCASIT53235.2021.9633764

[5]	Value co-creation and social media European Business Review, 2019 DOI:10.1108/EBR-05-2018-0106

[6]	Social Media Recruitment 3.0 Journal of Communication Management, 2018 DOI:10.1108/JCOM-11-2017-0131

[7]	Service Systems Analysis Methods and Components: A Systematic Literature Review Service Science, 2017 DOI:10.1287/serv.2017.0180

[8]	Stellenanzeigen als Instrument des Employer Branding in Europa 2017 DOI:10.1007/978-3-658-12719-0_12

[9]	Marketing agency – client relationships: towards a research agenda European Journal of Marketing, 2017 DOI:10.1108/EJM-10-2015-0712

[10]	Systems Science for Complex Policy Making Translational Systems Sciences, 2016 DOI:10.1007/978-4-431-55273-4_4

[11]	Systems Science for Complex Policy Making Translational Systems Sciences, 2016 DOI:10.1007/978-4-431-55273-4_4

[12]	Curriculum Design and Classroom Management 2015 DOI:10.4018/978-1-4666-8246-7.ch084

[13]	A Conceptual Complaint Model for Value Co-creation Process Procedia Manufacturing, 2015 DOI:10.1016/j.promfg.2015.11.057

[14]	Service Science in Higher Education International Journal of Service Science, Management, Engineering, and Technology, 2014 DOI:10.4018/ijssmet.2014100101

Follow SCIRP

	+1 323-425-8868
	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Journal of Service Science and Management

Journal of Service Science and Management

Journals Menu

Home

About SCIRP

Service

Policies