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Affiliation
ISSN
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A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,727
Downloads
5,785
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,373
Downloads
17,321
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,402
Downloads
10,664
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
801
Downloads
1,720
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
856
Downloads
2,983
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,183
Downloads
13,182
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
84
Downloads
524
Views
Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality
(Articles)
E. G. Aminev
,
Qing Wang
Open Journal of Social Sciences
Vol.2 No.9
,August 27, 2014
DOI:
10.4236/jss.2014.29023
4,277
Downloads
5,117
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,712
Downloads
9,935
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,581
Downloads
9,650
Views
Citations
A Review of Researches Workplace Loneliness
(Articles)
Xuan Zhou
Psychology
Vol.9 No.5
,May 18, 2018
DOI:
10.4236/psych.2018.95064
2,858
Downloads
11,515
Views
Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements
(Articles)
Dongping Tong
Beijing Law Review
Vol.14 No.2
,June 21, 2023
DOI:
10.4236/blr.2023.142048
54
Downloads
196
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,374
Downloads
8,101
Views
Citations
The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence
(Articles)
Qunxiang Zhang
,
Xiaobin Feng
,
Xuan Xiang
American Journal of Industrial and Business Management
Vol.6 No.3
,March 29, 2016
DOI:
10.4236/ajibm.2016.63027
2,968
Downloads
5,446
Views
Citations
Self-Organized Detection of Relationships in a Network
(Articles)
Qurban A. Memon
Int'l J. of Communications, Network and System Sciences
Vol.3 No.3
,March 31, 2010
DOI:
10.4236/ijcns.2010.33039
3,758
Downloads
7,564
Views
Citations
Global pattern of pairwise relationship in genetic network
(Articles)
Ao Yuan
,
Qingqi Yue
,
Victor Apprey
,
George E. Bonney
Journal of Biomedical Science and Engineering
Vol.3 No.10
,October 28, 2010
DOI:
10.4236/jbise.2010.310128
4,345
Downloads
8,205
Views
Citations
On Exploiting Temporal, Social, and Geographical Relationships for Data Forwarding in Delay Tolerant Networks
(Articles)
Zhijie Li
,
Ming Li
,
Longxiang Gao
Journal of Software Engineering and Applications
Vol.7 No.2
,February 11, 2014
DOI:
10.4236/jsea.2014.72009
3,503
Downloads
5,185
Views
Citations
Neuroimmune interaction between multiple sclerosis and inflammatory bowel disease
(Articles)
Basilio Vagner Ramirez
,
Catalina Rojas Acosta
World Journal of Neuroscience
Vol.3 No.4
,August 20, 2013
DOI:
10.4236/wjns.2013.34025
8,131
Downloads
18,858
Views
Citations
Marital distress and disease progression: A systematic review
(Review)
Ming Guan
,
Bingxue Han
Health
Vol.5 No.10
,October 9, 2013
DOI:
10.4236/health.2013.510216
4,596
Downloads
6,731
Views
Citations
An Estimation Method for Relationship Strength in Weighted Social Network Graphs
(Articles)
Xiang XLin
,
Tao Shang
,
Jianwei Liu
Journal of Computer and Communications
Vol.2 No.4
,March 18, 2014
DOI:
10.4236/jcc.2014.24012
4,151
Downloads
5,866
Views
Citations
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