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[1]
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The distinction as an innovative dimension of SERVQUAL model for Islamic banks
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… Journal of Business …,
2022 |
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[2]
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Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in …
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International Journal of Services and …,
2022 |
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[3]
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Implementing Quality Management Tools to Improve Customer's Journey at Café
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Open Journal of …,
2022 |
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[4]
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Influence of Service Quality on Customer Switching Behaviour in Commercial Banks of Tanzania: Evidence from Selected Commercial Banks in Dar es Salaam
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Tanzanian Economic Review,
2022 |
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[5]
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Quality of Services in the Comprehensive Rehabilitation Centers for Individuals with ID: A Descriptive Study using SERVQUAL Model
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Journal of Intellectual Disability-Diagnosis and …,
2022 |
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[6]
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Calidad de servicio y rendimiento académico en estudiantes de sexto grado del nivel primaria en una institución educativa de Cusco, 2022
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2022 |
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[7]
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Influencia de las herramientas tecnológicas en la calidad de servicio en la Universidad Nacional de Barranca-Barranca, 2021
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2022 |
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[8]
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Pengaruh Corporate Social Responsibility dan Service Quality terhadap Customer Loyalty melalui Corporate Image
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Jurnal Manajemen Bisnis dan Kewirausahaan,
2022 |
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[9]
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Đánh giá sự hài lòng của khách hàng về dịch vụ ngân hàng điện tử dành cho khách hàng cá nhân tại Ngân hàng TMCP Quân Đội–chi nhánh Huế
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2021 |
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[10]
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POST-MERGER CUSTOMER BEHAVIOR AND ITS RELATIONSHIP WITH PERCEIVED SERVICE QUALITY IN THE BANKING INDUSTRY IN QATAR
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2021 |
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[11]
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The Relationship of Risk Perceptions and Visit Intentions on Jakarta Tourist's Behaviour (Case Study of Bali During 2nd Phase of Covid-19)
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Conference Series,
2021 |
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[12]
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The role of e-service quality and food quality in customers' satisfaction towards online food Delivery service in Estonia
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2021 |
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[13]
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Banking Service in Albania: Satisfied… from what?
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Journal of Accounting and Finance,
2021 |
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[14]
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Determinants affecting customer perceived e-service quality towards e-retailing shopping site in Malaysia
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… Journal of Business …,
2021 |
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[15]
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A case study on the service quality perception in a university mall: customers' perspective
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International Journal of Productivity and Quality Management,
2021 |
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[16]
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A study on the influencing factors of service quality on customer satisfaction in the Banking Sectors: The Case of Ga-West Municipality
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International Journal of Business and Management Invention,
2021 |
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[17]
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Hizmet Kalitesi Ve Servqual Ölçegi Literatürünün Bibliyometrik Analiz Yöntemiyle Incelenmesine Yönelik Bir Arastirma
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2021 |
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[18]
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Community and health-care service quality in Kosovo”:“a confirmatory analytical approach
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Journal of Enterprising Communities: People and …,
2021 |
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[19]
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Relationship of Service Quality, Food Quality, Price, Physical Environment and Customer Satisfaction: An Empirical Evidence of a Fast Food Restaurant in Malaysia
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2020 |
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[20]
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Practitioners' Perceptions on the Effect of E-Procurement Practices on the Performance of Public Procurement Management Units in Tanzania.
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2020 |
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[21]
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The Effect of Service Quality And Religiosity on Customer Loyalty At Pt. Pegadaian Syariah of Banda Aceh Branch, Indonesia with Customer Satisfaction as a …
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2020 |
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[22]
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The Effectiveness of Advertising in Digital Marketing towards Customer Satisfaction
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2020 |
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[23]
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Service Quality towards Customer Satisfaction, Case Study: Sopoong, IOI City Mall, Putrajaya
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Journal of Management & …,
2020 |
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[24]
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Relationship between perception of quality and millennials satisfaction: the gender moderating role
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2020 |
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[25]
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A quality management perspective on customer service in the South African mobile telecommunication industry
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2020 |
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[26]
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Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service …
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2020 |
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[27]
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Koncept zadovoljstva i lojalnosti potrošača bankarskih proizvoda
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2020 |
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[28]
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Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication …
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2020 |
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[29]
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ANALYSIS OF FACTORS THAT FORM THE QUALITY OF SERVICES AND ITS IMPACT ON THE IMAGE OF THE SERVICE AND VISITOR SATISFACTION
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2019 |
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[30]
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Tourists' Satisfaction on Penang Hawker Centres, Malaysia
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2019 |
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[31]
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MEASURING CLIENTS'ATTITUDES ABOUT BANKING SERVICES QUALITY USING THE SERVQUAL MODEL1
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2019 |
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[32]
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MEASURING CLIENTS'ATTITUDES ABOUT BANKING SERVICES QUALITY USING THE SERVQUAL MODEL.
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2019 |
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[33]
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THE IMPACT OF SUPPLY CHAIN INTEGRATION AND INTERNAL CONTROL ON PERFORMANCE AND CUSTOMER SATISFACTION IN JORDANIAN BANKS
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Thesis,
2019 |
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[34]
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Measuring Clients' Attitudes About Banking Services Quality Using the SERVQUAL Model
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2019 |
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[35]
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Effect of strategic leadership and organizational change on organizational performance in chartered universities, Kenya
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2019 |
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[36]
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The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector
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2019 |
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[37]
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Enhancing Service Quality: A Case Study of Jeddah Advanced Driving School
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2019 |
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[38]
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TRANSPARENCY OF COOPERATIVE MANAGEMENT REPORT AS A PART OF SERVICE QUALITY IN IMPROVING MEMBERS' SATISFACTION AND LOYALTY
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International Journal of Management and Commerce Innovations,
2018 |
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[39]
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RETAIL QUALITY MODEL CONSTRUCTION FOR CUSTOMER SATISFACTION AND LOYALTY: A STUDY OF RETAIL BUSINESSES IN BALI INDONESIA
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International Journal of Economics, Commerce and Management,
2018 |
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[40]
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The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as …
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2018 |
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[41]
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TRANSPARENCY OF COOPERATIVE MANAGEMENT REPORT AS A PART OF SERVICE QUALITY IN IMPROVING MEMBERS’ SATISFACTION AND LOYALTY
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International Journal of Management and Commerce Innovations,
2018 |
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[42]
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D61/77170/2015
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2018 |
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[43]
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Nâng cao chất lượng dịch vụ cho vay khách hàng cá nhân tại Ngân hàng Thương mại cổ phần Ngoại thương Việt Nam-chi nhánh Huế
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2018 |
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[44]
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The Role of Customer Satisfaction and Trust as Mediation on The Influence of Service Quality and Corporate Image to Customer Loyalty
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European Journal of Business and Management,
2018 |
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[45]
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Determination Loyalty Based on Service Quality, Customer Satisfaction and Trust at Pt. Bpr Bukit Tanjung Badung
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2018 |
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[46]
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ANALYSIS OF SCHEDULE BANKS USING SERVQUAL MODEL
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2018 |
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[47]
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The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening …
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2018 |
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[48]
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Total Quality Management in Iso 15189 Accredited Medical Laboratories in Kenya
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2018 |
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[49]
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TRANSPARENCY OF COOPERATIVE MANAGEMENT REPORT AS A PART OF SERVICE QUALITY IN IMPROVING MEMBERS'SATISFACTION AND …
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2018 |
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[50]
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The Role ofCustomer Responsive Culture in Enhancing Customer Loyalty: the case of Cooperative Bank of Oromia Addis Ababa City branches
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2018 |
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[51]
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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Pada Bank Muamalat Di Banda Aceh.
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2018 |
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[52]
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Retail quality model construction for customer satisfaction and loyalty: A study of retail business in Bali Indonesia
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2018 |
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[53]
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Communication skills of sellers as a determinant of consumer satisfaction and loyalty
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2018 |
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[54]
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PENGARUH KUALITAS PELAYANAN, CITRA PERUSAHAAN, DAN NILAI PELANGGAN TERHADAP LOYALITAS MELALUI KEPUASAN
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2018 |
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[55]
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Customers' Satisfaction in Indian Banks: Problems and Solutions
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International Journal of Economic Research,
2017 |
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[56]
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Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric …
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2017 |
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[57]
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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Mobile Banking BNI Di Banda Aceh Dengan Kepercayaan Nasabah, Kepuasan Nasabah, Komitmen …
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2017 |
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[58]
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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Mobile Banking BNI di Banda Aceh Dengan Kepercayaan Nasabah, Kepuasan Nasabah …
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Jurnal Perspektif Manajemen dan Perbankan,
2017 |
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[59]
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Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply …
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Cogent Business & Management,
2017 |
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[60]
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SERVICE QUALITY PERCEPTION TOWARDS E-CRM PRACTICES IN BANKS-A LITERATURE REVIEW
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2017 |
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[61]
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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH MOBILE BANKING BNI DI BANDA ACEH DENGAN KEPERCAYAAN NASABAH …
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2017 |
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[62]
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ANALISIS KUALITAS PELAYANAN PELANGGAN BENGKEL MOTOR “ABC” MENGGUNAKAN KONSEP SERVIS QUALITY DAN IMPORTANCE-PERFORMANCE …
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2017 |
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[63]
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PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN INDIHOME PT. TELKOM INDONESIA DI BANDA ACEH …
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2017 |
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[64]
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Service Quality and Customer Satisfaction: Study of Indian Banks using SERVQUAL
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International Journal of Economic Research,
2017 |
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[65]
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Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply …
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Journal of Cosmetic and Laser Therapy,
2017 |
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[66]
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Comparative Analysis of Customer Satisfaction towards Islamic and Conventional Banking: An Empirical Study from Saudi Arabia
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International Review of Management and Marketing,
2017 |
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[67]
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Comparative Analysis of Customer Satisfaction towards Islamic and conventional banking: An empirical Study from Saudi Arabia.
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International Review of Management and Marketing,
2017 |
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[68]
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An evaluation of Service Quality in Saudi Banks by SERVQUAL
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World Wide Journal of Multidisciplinary Research and Development,
2017 |
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[69]
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The Influence of Destination Image on Tourist Intention and Decision to Visit Tourist Destination (A Case Study of Pemuteran Village in Buleleng, Bali, Indonesia)
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2017 |
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[70]
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AN INVESTIGATION ON THE EFFECTS OF MOBILE BANKING SERVICES ON SERVICE QUALITY AMONG UNITED STATES INTERNATIONAL UNIVERSITY …
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2016 |
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[71]
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MODELLING THE IMPACT OF SERVICE QUALITY, E-SERVICE QUALITY AND SERVICE RECOVERY ON CUSTOMER SATISFACTION AND LOYALTY: APPLICATION OF STRUCTURAL EQUATION MODELLING APPROACH ON LAHORE AND GUJRANWALA (PAKISTAN)
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Sci.Int.(Lahore),
2016 |
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[72]
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Female-Owned Micro-Enterprises and Quality of Services of Susu Collectors: A Perceptual Perspective
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2016 |
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[73]
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Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty–A case study of home appliances business
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Journal of Retailing and Consumer Services,
2016 |
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[74]
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FEMALE-OWNED MICRO-ENTERPRISES AND QUALITY OF SERVICES OF" SUSU COLLECTORS": A PERCEPTUAL PERSPECTIVE
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Oman Chapter of Arabian Journal of Business and Management Review,
2016 |
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[75]
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EFFECTS OF SERVICES QUALITY ON CUSTOMER SATISFACTION: A CASE FROM PRIVATE HOSTELS IN WA-MUNICIPALITY OF GHANA
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2016 |
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[76]
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UTJECAJ PERCIPIRANE KVALITETE NA ZADOVOLJSTVO I LOJALNOST KLIJENATA BANAKA
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Ekonomska misao i praksa,
2016 |
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[77]
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Customer loyalty to newly opened cafés and restaurants in Malaysia
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Language Culture and Curriculum,
2016 |
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[78]
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Uspješnost programa lojalnosti u barovima
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2016 |
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[79]
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Electronic–Banking and Customer Satisfaction in Greece. The Case of Piraeus Bank
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Annals of Management Science,
2016 |
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[80]
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Service Quality and Servqual Model: A Reappraisal
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2016 |
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[81]
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An Investigation on the Effects of Mobile Banking Services on Service Quality among United States International University Students
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2016 |
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[82]
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Modelling the impact of service quality, e-service quality and service recovery on customer satisfaction and loyalty: application of structural equation …
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2016 |
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[83]
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FEMALE-OWNED MICRO-ENTERPRISES AND QUALITY OF SERVICES OF “SUSU COLLECTORS”: A PERCEPTUAL PERSPECTIVE
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2016 |
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[84]
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Impact of Strategic Sourcing on Customer Satisfaction: An Empirical study
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International Journal of Business and Management Invention,
2015 |
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[85]
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The Level of Service Quality Dimensions of the Banking System in Jeddah, Saudi Arabia
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International Review of Management and Business Research,
2015 |
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[86]
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Human Resource Strategies as a Mediator between Leadership and Organizational Performance
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International Business Research,
2014 |
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[87]
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Barriers to TQM Implementation within a Private Medical Services Organizations in Saudi Arabia
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International Journal of Business Administration,
2014 |
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[88]
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The Impact of Service Quality Delivery on Customer Satisfaction in the Banking Sector in Riyadh, Saudi Arabia
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International Journal of Business Administration,
2014 |
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[89]
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Customer loyalty: A study on newly opened cafés and restaurants in Penang
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2014 |
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[90]
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THE IMPACT OF SUPPLY CHAIN INTEGRATION AND INTERNAL CONTROL ON PERFORMANCE AND CUSTOMER SATISFACTION IN JORDANIAN …
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H Haddad
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