Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Internal Audit and Review of the Negative Customer Behavior"
written by Jing Wu,
published by Journal of Service Science and Management, Vol.8 No.4, 2015
has been cited by the following article(s):
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[1] Dysfunctional customer behavior, employee service sabotage, and sustainability: can social support make a difference?
2021
[2] Strategies Hospital Manager Use to Improve Customer Services
2020
[3] การ วิเคราะห์ พฤติกรรม ที่ ไม่ เหมาะสม ของ นักท่องเที่ยว ชาว จีน เพื่อ การ สร้าง ความ เข้าใจ ข้าม วัฒนธรรม
2019
[4] The Perception of Customer Misbehavior in the Norwegian Retail Sector
2019
[5] Employee Perceptions of Fairness in Performance Appraisals and Job Satisfaction
2019
[6] Impact of Customer Abuse and Job boredom on Job Burnout: Moderating Role of Self-Efficacy.
2019
[7] The effect of customer verbal aggression on burnout in frontline employees in hotels and travel agencies: the moderating role of perceived supervisor support
2018
[8] The Effect of Customer Verbal Aggression on Burnout in Frontline Employees in Hotels and Travel Agencies: The Moderating Role of Perceived Supervisor …
2018
[9] Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor
International Journal of Contemporary Hospitality Management, 2017
[10] Exploring Customer Service Through Hospital Management Strategies
ProQuest Dissertations Publishing, 2017
[11] An Evaluation of Customer Satisfaction Dimensions in the Ghanaian Bankng Industry
Walden Dissertations and Doctoral Studies, 2017
[12] An Evaluation of Customer Satisfaction Dimensions in the Ghanaian Banking Industry
Walden Dissertations and Doctoral Studies, 2017
[13] The influence of consumer misbehaviour on the perceived brand image of Jordanian Higher Education Institutions
2016
[14] Deviant customer behaviour: A perceived classification
The Marketing Review, 2015
[15] CUSTOMER MISBEHAVIOUR AND DEMOGRAPHIC CHARACTERISTICS DURING SERVICE ENCOUNTERS IN INTER-STATE BUS TRANSPORT …
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