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Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,407
Downloads
10,677
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
801
Downloads
1,720
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
856
Downloads
2,985
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,183
Downloads
13,188
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
877
Downloads
11,545
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
152
Downloads
1,224
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
84
Downloads
524
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,715
Downloads
9,938
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,599
Downloads
19,258
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,581
Downloads
9,650
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,375
Downloads
8,107
Views
Citations
On the Value Connotation of MOOC and Value Orientation of Development of Chinese MOOC
(Articles)
Zhaoyang Xu
Open Journal of Social Sciences
Vol.4 No.1
,January 14, 2016
DOI:
10.4236/jss.2016.41002
2,672
Downloads
3,497
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,325
Downloads
10,221
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,072
Downloads
14,250
Views
Citations
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,061
Downloads
7,223
Views
Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
(Articles)
Guenka Petrova
,
Nikolay Mateev
,
Dimitar Barumov
,
Lily Peikova
,
Maria Dimitrova
,
Manoela Manova
Modern Economy
Vol.4 No.9
,September 5, 2013
DOI:
10.4236/me.2013.49060
3,895
Downloads
6,460
Views
Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit
(Articles)
Anne-Maarit Majanoja
,
Michael C. Loney
,
Björn Wörlund
,
Linnéa Linko
,
Ville Leppänen
American Journal of Industrial and Business Management
Vol.4 No.8
,August 25, 2014
DOI:
10.4236/ajibm.2014.48050
5,289
Downloads
7,499
Views
Citations
Determinants of Online Banking Adoption among Ghanaian University Students
(Articles)
Benjamin B. Angenu
,
Fedelis Quansah
,
Abednego F. Okoe
Journal of Service Science and Management
Vol.8 No.2
,April 1, 2015
DOI:
10.4236/jssm.2015.82020
4,031
Downloads
5,941
Views
Citations
Airport Management—Value of Customer Display Systems
(Articles)
Adam Marks
,
Maytha AL-Ali
,
Kees Rietsema
Intelligent Information Management
Vol.7 No.5
,September 23, 2015
DOI:
10.4236/iim.2015.75021
6,630
Downloads
8,524
Views
Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China
(Articles)
Junwu Chai
,
Pengfei Chang
,
Zhenhua Wang
,
Yaw Brew
American Journal of Industrial and Business Management
Vol.5 No.10
,October 27, 2015
DOI:
10.4236/ajibm.2015.510061
4,075
Downloads
7,162
Views
Citations
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