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Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms
(Articles)
Heri Prabowo
,
Widji Astuti
,
Harianto Respati
Open Journal of Business and Management
Vol.8 No.1
,December 23, 2019
DOI:
10.4236/ojbm.2020.81012
3,646
Downloads
9,050
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior, Business and Marketing
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions
(Articles)
Yuanle Cheng
,
Hai Hu
Open Journal of Business and Management
Vol.8 No.2
,January 16, 2020
DOI:
10.4236/ojbm.2020.82025
1,204
Downloads
2,273
Views
Citations
Standardization of Business Processes in the Transportation Sector
(Articles)
Drachuk Yurii
,
Trushkina Nataliia
,
Serhieieva Olena
,
Snitko Yelyzaveta
,
Belyaeva Ganna
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95125
366
Downloads
2,117
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,178
Downloads
13,143
Views
Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam
(Articles)
Ngo Mai Trang
Open Journal of Social Sciences
Vol.10 No.1
,January 27, 2022
DOI:
10.4236/jss.2022.101029
318
Downloads
2,186
Views
Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals
(Articles)
Safaa Ismael Abdel-Satar
,
Mohamed Abdel Salam Ragheb
,
Abdel-Nasser Ghanem
Open Access Library Journal
Vol.9 No.2
,February 18, 2022
DOI:
10.4236/oalib.1108354
205
Downloads
4,330
Views
Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate
(Articles)
Hajar Al Hubaishi
,
Abdelrahim Ali
Creative Education
Vol.13 No.4
,April 29, 2022
DOI:
10.4236/ce.2022.134093
146
Downloads
701
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
101
Downloads
750
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
337
Downloads
2,850
Views
Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities
(Articles)
Ayesha Umme
,
Kojima Aya
,
Kubota Hisashi
Journal of Transportation Technologies
Vol.12 No.4
,August 18, 2022
DOI:
10.4236/jtts.2022.124033
236
Downloads
1,455
Views
Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State
(Articles)
David Sesugh Aule
,
Mamman Saba Jibril
,
Taye Oluwafemi Adewuyi
Journal of Geographic Information System
Vol.15 No.1
,January 31, 2023
DOI:
10.4236/jgis.2023.151001
130
Downloads
722
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
84
Downloads
504
Views
Citations
Empirical Study on the Impact of User Participation on Service Value
(Articles)
Biao Liu
,
Dong Li
Journal of Service Science and Management
Vol.5 No.2
,May 22, 2012
DOI:
10.4236/jssm.2012.52017
5,030
Downloads
7,988
Views
Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets
(Articles)
Nancy Yukie Yamamoto Tanaka
,
Edgard Monforte Merlo
,
Carolina Ferreira Nicoletti
,
Carla Barbosa Nonino
,
Wilson Moraes Góes
,
Roberta Novaes
,
Fernando Fávero
,
Júlio Sérgio Marchini
Food and Nutrition Sciences
Vol.7 No.2
,February 16, 2016
DOI:
10.4236/fns.2016.72008
3,939
Downloads
4,679
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
63
Downloads
304
Views
Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
(Articles)
Yaser I. Mansour
,
Suleiman H. Mustafa
Journal of Software Engineering and Applications
Vol.4 No.4
,April 29, 2011
DOI:
10.4236/jsea.2011.44027
6,289
Downloads
12,649
Views
Citations
Use of Spatial Analysis to Assess Geographic Accessibility of Community Pharmacies in São Mateus
(Articles)
Brígida Dias Fernandes
,
Aracelli Ferreira Lírio
,
Rodrigo Randow de Freitas
,
Ana Carolina Melchiors
Pharmacology & Pharmacy
Vol.4 No.5
,August 14, 2013
DOI:
10.4236/pp.2013.45062
3,920
Downloads
5,759
Views
Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
,April 2, 2020
DOI:
10.4236/jss.2020.84002
1,868
Downloads
6,447
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
216
Downloads
997
Views
Citations
The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative
(Articles)
Keya Sen
,
Stan Ingman
Communications and Network
Vol.13 No.1
,February 25, 2021
DOI:
10.4236/cn.2021.131002
436
Downloads
1,331
Views
Citations
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