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Affiliation
ISSN
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Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
184
Downloads
1,284
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
153
Downloads
897
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,785
Downloads
16,561
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,728
Downloads
5,786
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,440
Downloads
5,873
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,507
Downloads
3,773
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
801
Downloads
1,720
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
152
Downloads
1,224
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
84
Downloads
524
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,713
Downloads
9,936
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,596
Downloads
19,249
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,581
Downloads
9,650
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,226
Downloads
3,559
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,374
Downloads
8,101
Views
Citations
The Relationship between Program Evaluation Experiences and Stakeholder Career Satisfaction
(Articles)
Saad F. Shawer
,
Saad A. Alkahtani
Creative Education
Vol.3 No.8
,December 21, 2012
DOI:
10.4236/ce.2012.38196
5,572
Downloads
8,660
Views
Citations
The effect of a wearable visual cue on patient satisfaction survey scores in the acute inpatient rehabilitation setting
(Articles)
Anthony J. Pellicane
Health
Vol.5 No.6B
,June 17, 2013
DOI:
10.4236/health.2013.56A2002
5,006
Downloads
6,829
Views
Citations
This article belongs to the Special Issue on
Advances in Health Care and Rehabilitation Medicine
Another Look at Job and Life Satisfaction among Employees: Evidence from a Developing Country
(Articles)
Faris S. Alghamdi
American Journal of Industrial and Business Management
Vol.5 No.1
,January 8, 2015
DOI:
10.4236/ajibm.2015.51002
5,743
Downloads
9,280
Views
Citations
Evaluation of Patient Satisfaction and Factors Affecting It: A Review of the Literature
(Articles)
Fereshteh Farzianpour
,
Raziye Byravan
,
Sara Amirian
Health
Vol.7 No.11
,November 12, 2015
DOI:
10.4236/health.2015.711160
6,594
Downloads
13,417
Views
Citations
Satisfaction with Life amongst Psychiatrists and General Physicians: demographic and career variables
(Articles)
Yoram Barak
,
Moshe Tishler
,
Dov Aizenberg
Open Journal of Psychiatry
Vol.1 No.3
,October 13, 2011
DOI:
10.4236/ojpsych.2011.13018
4,201
Downloads
7,900
Views
Citations
The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service
(Articles)
Manit Arora
,
Ian A. Harris
,
Lynette McEvoy
,
Rajat Mittal
,
Justine M. Naylor
Open Journal of Orthopedics
Vol.2 No.2
,June 22, 2012
DOI:
10.4236/ojo.2012.22006
6,887
Downloads
10,436
Views
Citations
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