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Journal
Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
857
Downloads
3,005
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,192
Downloads
13,273
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
883
Downloads
11,674
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
152
Downloads
1,233
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
92
Downloads
570
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,728
Downloads
9,963
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,609
Downloads
19,302
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,584
Downloads
9,675
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,233
Downloads
3,581
Views
Citations
Banking Firm, Risk of Investment and Derivatives
(Articles)
Udo Broll
,
Wing-Keung Wong
,
Mojia Wu
Technology and Investment
Vol.2 No.3
,August 25, 2011
DOI:
10.4236/ti.2011.23023
5,357
Downloads
9,791
Views
Citations
Feeding problems and GI dysfunction in children with asperger syndrome or pervasive developmental disorder not otherwise specified; comparison with their siblings
(Articles)
Vahe Badalyan
,
Richard H. Schwartz
Open Journal of Pediatrics
Vol.1 No.4
,December 19, 2011
DOI:
10.4236/ojped.2011.14014
5,609
Downloads
10,765
Views
Citations
Eliciting Probabilities, Means, Medians, Variances and Covariances without Assuming Risk Neutrality
(Articles)
Karl H. Schlag
,
Joël J. van der Weele
Theoretical Economics Letters
Vol.3 No.1
,February 26, 2013
DOI:
10.4236/tel.2013.31006
5,543
Downloads
9,149
Views
Citations
Educational Program to Promote the Correlation between Preference and Food Selection: A Replication Study
(Articles)
María del Refugio López-Gamiño
,
Martha Elba Alarcón-Armendáriz
,
Assol Cortés-Moreno
,
Xóchitl Karina Torres-Beltrán
Psychology
Vol.4 No.3A
,March 29, 2013
DOI:
10.4236/psych.2013.43A055
4,182
Downloads
6,107
Views
Citations
This article belongs to the Special Issue on
Applied Psychology
Examining older patient preferences for quality of care in postacute transition care and day rehabilitation programs
(Articles)
Leah Couzner
,
Maria Crotty
,
Ruth Walker
,
Julie Ratcliffe
Health
Vol.5 No.6B
,June 27, 2013
DOI:
10.4236/health.2013.56A2019
3,514
Downloads
5,345
Views
Citations
This article belongs to the Special Issue on
Advances in Health Care and Rehabilitation Medicine
Impact of Students’ Reading Preferences on Reading Achievement
(Articles)
Yamina Bouchamma
,
Vincent Poulin
,
Marc Basque
,
Catherine Ruel
Creative Education
Vol.4 No.8
,July 30, 2013
DOI:
10.4236/ce.2013.48070
6,979
Downloads
14,688
Views
Citations
Preferences for participation in shared decision making of psychiatric outpatients with affective disorders
(Articles)
Carlos De las Cuevas
,
Wenceslao Peñate
Open Journal of Psychiatry
Vol.4 No.1
,January 3, 2014
DOI:
10.4236/ojpsych.2014.41004
3,500
Downloads
6,231
Views
Citations
Equity Pricing and Risk Premium under Long-Run Risks and Incomplete Information
(Articles)
Ji Zhou
,
Alex Paseka
Journal of Mathematical Finance
Vol.4 No.4
,August 28, 2014
DOI:
10.4236/jmf.2014.44025
3,226
Downloads
4,219
Views
Citations
Bundling and Consumers’ Reservation Value: Effects on Market Entry
(Articles)
Qing Hu
Technology and Investment
Vol.6 No.1
,February 16, 2015
DOI:
10.4236/ti.2015.61008
4,938
Downloads
5,808
Views
Citations
A Theoretical Model of Competitive Equilibria in the New Car Market
(Articles)
Rebecca Abraham
,
Mark W. Zikiye
,
Charles Harrington
Theoretical Economics Letters
Vol.5 No.2
,March 30, 2015
DOI:
10.4236/tel.2015.52024
3,544
Downloads
4,512
Views
Citations
Women’s Preferential Contraceptive Methods in Publics’ Family Planning Centers in Lomé (Togo, West Africa): A Prospective Study of 734 Cases
(Articles)
Amah Biova Adama-Hondégla
,
Abdoul-Samadou Aboubakari
,
Kodjo Fiagnon
,
Akila Bassowa
,
Essohana Joseph Badabadi
,
Koffi Akpadza
Open Journal of Obstetrics and Gynecology
Vol.5 No.10
,September 14, 2015
DOI:
10.4236/ojog.2015.510080
2,880
Downloads
3,742
Views
Citations
This article belongs to the Special Issue on
Reproductive Sciences
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