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DOI
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Journal
Affiliation
ISSN
Subject
The Impact of Customer Concentration on the Tunneling of the Large Shareholders
(Articles)
Qinying Yuan
Modern Economy
Vol.11 No.2
,February 18, 2020
DOI:
10.4236/me.2020.112028
619
Downloads
1,422
Views
Citations
Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers
(Articles)
Marcus Caster
Open Journal of Business and Management
Vol.8 No.3
,May 19, 2020
DOI:
10.4236/ojbm.2020.83075
685
Downloads
1,933
Views
Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization
(Articles)
Yunxia Shi
,
Xinxin Bao
,
Chunhao Ma
,
Wenpei Wei
Journal of Service Science and Management
Vol.13 No.3
,June 10, 2020
DOI:
10.4236/jssm.2020.133033
802
Downloads
3,336
Views
Citations
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City
(Articles)
Mylene M. Turco
,
Roel D. Juevesa
,
Arvin T. Galigao
Open Journal of Business and Management
Vol.9 No.1
,January 29, 2021
DOI:
10.4236/ojbm.2021.91025
4,311
Downloads
24,015
Views
Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
(Articles)
Lishan Su
,
Sekar Raju
,
Russell N. Laczniak
Journal of Service Science and Management
Vol.14 No.1
,February 3, 2021
DOI:
10.4236/jssm.2021.141002
718
Downloads
2,711
Views
Citations
The Impact of Customer Perceived Value of Contemporary Art Jewelry on Purchase Behavior: A Case of Beijing, China
(Articles)
Hongyu Chen
,
Manoch Prompanyo
Modern Economy
Vol.12 No.6
,June 24, 2021
DOI:
10.4236/me.2021.126056
681
Downloads
2,490
Views
Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria
(Articles)
C. J. Akunne
,
P. O. Adeniji
Food and Nutrition Sciences
Vol.12 No.6
,June 29, 2021
DOI:
10.4236/fns.2021.126045
559
Downloads
3,948
Views
Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
792
Downloads
4,545
Views
Citations
Factors Constraining Quality Service Provision in the BRT Project in Dar es Salaam, Tanzania
(Articles)
Emmanuel January Munishi
,
Kirumirah Mubarack Hamidu
,
Frank Shayo
Open Journal of Social Sciences
Vol.9 No.11
,November 29, 2021
DOI:
10.4236/jss.2021.911021
363
Downloads
2,087
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
732
Downloads
7,318
Views
Citations
Study on Impact Factors of China B & B Customer Satisfaction
(Articles)
Heng Gao
,
Xiaoping Tan
American Journal of Industrial and Business Management
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ajibm.2022.123017
378
Downloads
1,382
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
187
Downloads
1,165
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
652
Downloads
4,809
Views
Citations
Analyzing the Future Development Prospect of “Starbucks”
(Articles)
Jing Ye
iBusiness
Vol.14 No.3
,September 20, 2022
DOI:
10.4236/ib.2022.143012
545
Downloads
4,404
Views
Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example
(Articles)
Chen Liang
,
Chenggang Li
Journal of Service Science and Management
Vol.16 No.1
,February 9, 2023
DOI:
10.4236/jssm.2023.161002
437
Downloads
3,492
Views
Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China
(Articles)
Zhide Luo
,
Ador G. Paulino
Journal of Service Science and Management
Vol.16 No.3
,May 5, 2023
DOI:
10.4236/jssm.2023.163011
277
Downloads
1,635
Views
Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review
(Articles)
Fei Wu
,
Nadezda Sorokina
,
Eka Diraksa Putra
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113069
813
Downloads
5,008
Views
Citations
Services Typology from the Perspective of the Labour Process, Including the User as a Production Component
(Articles)
Leonel Corona-Treviño
Open Journal of Business and Management
Vol.11 No.5
,September 19, 2023
DOI:
10.4236/ojbm.2023.115130
130
Downloads
469
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
,September 27, 2023
DOI:
10.4236/ojbm.2023.115138
317
Downloads
1,622
Views
Citations
Value-Added Tax Change Implementation Aftermath: A Case of MTN
(Articles)
Phindile R. Nene
Open Journal of Business and Management
Vol.11 No.6
,November 14, 2023
DOI:
10.4236/ojbm.2023.116164
145
Downloads
885
Views
Citations
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