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Journal
Affiliation
ISSN
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Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
72
Downloads
314
Views
Citations
Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment
(Articles)
Guo-Jun Ji
Journal of Service Science and Management
Vol.1 No.1
,June 10, 2008
DOI:
10.4236/jssm.2008.11005
8,543
Downloads
16,898
Views
Citations
Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models
(Articles)
Johan Magnusson
,
Håkan Enquist
,
Gustaf Juell-Skielse
,
Elin Uppström
Journal of Service Science and Management
Vol.5 No.1
,March 28, 2012
DOI:
10.4236/jssm.2012.51009
5,298
Downloads
9,057
Views
Citations
A Research on Service Recognition
(Articles)
Shuliang Wang
,
Jingru Tian
,
Shanshan Zou
iBusiness
Vol.3 No.1
,March 10, 2011
DOI:
10.4236/ib.2011.31010
4,707
Downloads
8,027
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
738
Downloads
3,022
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
365
Downloads
902
Views
Citations
Sequencing Error Reduction Initiatives in Services
(Articles)
Rhonda L. Hensley
,
Joanne S. Utley
Journal of Service Science and Management
Vol.14 No.6
,December 29, 2021
DOI:
10.4236/jssm.2021.146041
146
Downloads
447
Views
Citations
Automated Service Management for Semantic IP Multimedia System [S-IMS]
(Articles)
Kidd S. C. Toh
,
S. M. F. D. Syed Mustapha
Communications and Network
Vol.5 No.3
,August 2, 2013
DOI:
10.4236/cn.2013.53025
3,722
Downloads
5,355
Views
Citations
Construction and Practice of Undergraduate Teaching Quality Assurance System Based on International Engineering Education Concept
(Articles)
Yong Yang
,
Jingliang Jiang
,
Yuanlin Guan
,
Ning Cui
,
Chuanwang Song
Open Journal of Social Sciences
Vol.8 No.12
,December 22, 2020
DOI:
10.4236/jss.2020.812019
307
Downloads
841
Views
Citations
Adaptive Backoff Algorithm for IEEE 802.11 MAC Protocol
(Articles)
Maali ALBALT
,
Qassim NASIR
Int'l J. of Communications, Network and System Sciences
Vol.2 No.4
,July 16, 2009
DOI:
10.4236/ijcns.2009.24033
8,635
Downloads
15,114
Views
Citations
Performance Analysis of Multi-Parametric Call Admission Control Strategies in Un-Buffered Multi-Service Cellular Wireless Networks
(Articles)
Jang Hyun Baek
,
Che Soong Kim
,
Agassi Melikov
,
Mehriban Fattakhova
Wireless Sensor Network
Vol.2 No.3
,April 12, 2010
DOI:
10.4236/wsn.2010.23029
4,218
Downloads
7,845
Views
Citations
QoS-Guaranteed Secure Multicast Routing Protocol for Satellite IP Networks Using Hierarchical Architecture
(Articles)
Zhizhong Yin
,
Long Zhang
,
Xianwei Zhou
,
Peng Xu
,
Yu Deng
Int'l J. of Communications, Network and System Sciences
Vol.3 No.4
,April 30, 2010
DOI:
10.4236/ijcns.2010.34045
5,562
Downloads
10,685
Views
Citations
An Importance-Performance Analysis of Primary Health Care Services: Managers vs. Patients Perceptions
(Articles)
Francisco J. Miranda
,
Antonio Chamorro
,
Luis R. Murillo
,
Juan Vega
Journal of Service Science and Management
Vol.3 No.2
,June 29, 2010
DOI:
10.4236/jssm.2010.32028
8,970
Downloads
15,985
Views
Citations
Dynamic Handoff Priority Adjustment Based on Mobility-Awareness in Multimedia Cellular Networks
(Articles)
Chow-Sing Lin
,
Pin-Jing Huang
Int'l J. of Communications, Network and System Sciences
Vol.4 No.8
,August 19, 2011
DOI:
10.4236/ijcns.2011.48061
4,389
Downloads
8,253
Views
Citations
Scheduler Algorithm for Multi-Class Switch with Priority Threshold
(Articles)
Abdul Aziz Abdul Rahman
,
Kamaruzzaman Seman
,
Kamarudin Saadan
,
Ahmad Kamsani Samingan
,
Azreen Azman
Int'l J. of Communications, Network and System Sciences
Vol.5 No.6
,June 12, 2012
DOI:
10.4236/ijcns.2012.56041
4,797
Downloads
7,350
Views
Citations
Students’ Opinions of Service Quality in the Field of Higher Education
(Articles)
Janardhana Gundla Palli
,
Rajasekhar Mamilla
Creative Education
Vol.3 No.4
,August 10, 2012
DOI:
10.4236/ce.2012.34067
7,699
Downloads
13,328
Views
Citations
Statistical Multiplexing of Homogeneous Streams results in Linear Bandwidth Gains
(Articles)
Bushra Anjum
Journal of Software Engineering and Applications
Vol.5 No.12B
,January 17, 2013
DOI:
10.4236/jsea.2012.512B001
3,960
Downloads
5,533
Views
Citations
Radio Link Parameters Based QoE Measurement of Voice Service in GSM Network
(Articles)
Wenzhi Li
,
Jing Wang
,
Zesong Fei
,
Yuqiao Ren
,
Xiao Yang
,
Xiaoqi Wang
Communications and Network
Vol.5 No.3C
,October 4, 2013
DOI:
10.4236/cn.2013.53B2083
3,852
Downloads
5,772
Views
Citations
Network-Load Aware Adaptive Channel Access Control for WLAN
(Articles)
Xiaoyan Wu
,
Qinghe Du
,
Pinyi Ren
Communications and Network
Vol.5 No.3C
,October 4, 2013
DOI:
10.4236/cn.2013.53B2085
2,874
Downloads
4,478
Views
Citations
A New Delay-Constrained Multicast Routing Algorithm Based on Shared Edges
(Articles)
Chunde Yang
,
Xin Zhao
Communications and Network
Vol.6 No.1
,February 13, 2014
DOI:
10.4236/cn.2014.61006
2,973
Downloads
4,686
Views
Citations
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