Service Level Agreements - Articles - Scientific Research Publishing

The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1，February 3, 2021

DOI: 10.4236/jssm.2021.141002 715 Downloads 2,686 Views Citations
Juvenile Offenders: Suspension of Trial and “Probationary Period”. A Study on Re-Educational Role of Social Service in Italy (Articles)

Nicola Malizia

Advances in Applied Sociology Vol.11 No.3，March 31, 2021

DOI: 10.4236/aasoci.2021.113010 517 Downloads 1,366 Views Citations
Relationship Marketing and Information Technology’s Impact on Customer Satisfaction and Commitment (Articles)

Kamal Abubakar Abraham Sleiman, Xiangyu Cai, Juanli Lan, Hongzhen Lei, Ru Liu

Open Journal of Business and Management Vol.9 No.3，April 16, 2021

DOI: 10.4236/ojbm.2021.93055 1,814 Downloads 7,477 Views Citations
Synchronous Versus Asynchronous: Pre-Service Teachers’ Performance in Science Formative Assessment Tests (Articles)

Philip Dorsah, Abdul-Ganiu Alhassan

Open Access Library Journal Vol.8 No.4，April 26, 2021

DOI: 10.4236/oalib.1107193 702 Downloads 2,482 Views Citations
Research on PE Tutoring Service Strategy under the Background of New Curriculum Standard (Articles)

Ying Tang, Xin Weng, Leijie Gong

Open Access Library Journal Vol.8 No.4，April 26, 2021

DOI: 10.4236/oalib.1107366 218 Downloads 845 Views Citations
Gender as a Moderator between Work-Family Conflict and Job Satisfaction of Medical Doctors: The Case of Ghana (Articles)

Adjoa Afedua Nsaful, Jichuan Sheng, Emmanuel Nii Martey

Journal of Human Resource and Sustainability Studies Vol.9 No.2，April 28, 2021

DOI: 10.4236/jhrss.2021.92013 953 Downloads 2,480 Views Citations
The Role of New Technologies in Value Co-Creation Processes: Healthcare Management and the National Health System as a System of Services (Articles)

Armando Masucci, Antonietta Megaro, Carlo Alessandro Sirianni

Journal of Service Science and Management Vol.14 No.2，April 28, 2021

DOI: 10.4236/jssm.2021.142012 993 Downloads 3,108 Views Citations
Effects of Aromatherapy of Himekuromoji (Lindera lancea), Essential Oil on Vital and Stress, Emotion and Cognitive Function of the Elderly in Need of Care (Articles)

Hiroyuki Kikukawa, Seigo Koura, Matsuyo Kuge, Kunioki Miwa, Masayuki Yao

Open Journal of Therapy and Rehabilitation Vol.9 No.2，May 26, 2021

DOI: 10.4236/ojtr.2021.92007 431 Downloads 1,882 Views Citations
Analysis on the Contribution of Agricultural Sector on the Economic Development of Ghana (Articles)

Abban Priscilla Nyamekye, Ze Tian, Fangfang Cheng

Open Journal of Business and Management Vol.9 No.3，May 28, 2021

DOI: 10.4236/ojbm.2021.93070 1,348 Downloads 13,782 Views Citations
Baseline of the Use of Solar Irrigation Pump in the Niayes Area in Senegal (Articles)

Aminata Sarr, Lamine Diop, Ibrahima Diatta, Yaye Deffa Wane, Ansouma Bodian, Sidy Mouhamed Seck, Luciano Mateos, Nicola Lamaddalena

Natural Resources Vol.12 No.5，May 31, 2021

DOI: 10.4236/nr.2021.125010 329 Downloads 1,271 Views Citations
An Audit of the Emergency Airway Service in a Regional Hospital in Singapore (Articles)

Sheng Chuu Anne Kiew, Hui Xin Marilyn Ng, Kelvin How Yow Quek, Jinxi Zheng, Joanne Yeo

Open Journal of Anesthesiology Vol.11 No.7，July 9, 2021

DOI: 10.4236/ojanes.2021.117019 255 Downloads 1,318 Views Citations
Tutor Capacity Building Efficacy in Preservice Teacher Preparation for Inclusive Schools: An Exploratory Study (Articles)

Lawrence Eron

Open Journal of Social Sciences Vol.9 No.7，July 26, 2021

DOI: 10.4236/jss.2021.97029 341 Downloads 1,495 Views Citations
Research on Urban Park Management Problems and Countermeasures from the View of New Public Service Theory—Taking Chengdu as an Example (Articles)

Xuewei Yu

Open Access Library Journal Vol.8 No.8，August 23, 2021

DOI: 10.4236/oalib.1107811 207 Downloads 2,771 Views Citations
Standardization of Business Processes in the Transportation Sector (Articles)

Drachuk Yurii, Trushkina Nataliia, Serhieieva Olena, Snitko Yelyzaveta, Belyaeva Ganna

Open Journal of Business and Management Vol.9 No.5，September 14, 2021

DOI: 10.4236/ojbm.2021.95125 544 Downloads 2,776 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,523 Downloads 14,482 Views Citations
Service Experience of the Elderly in Nursing Homes with Integration of Medical and Nursing in Chongqing: A Qualitative Study (Articles)

Wenxia Li, Xue Du, Qian Peng, Wenfen Zhu, Jun Ma

Open Access Library Journal Vol.8 No.9，September 16, 2021

DOI: 10.4236/oalib.1107736 145 Downloads 1,022 Views Citations
Comparison of Growth of Overall GDP on Three Sectors of the Ghanaian Economy: A Time Series Analysis from 2001-2020 (Articles)

Bismark Owusu-Sekyere Adu

American Journal of Industrial and Business Management Vol.11 No.9，September 23, 2021

DOI: 10.4236/ajibm.2021.119061 435 Downloads 2,640 Views Citations
Challenges for Nurses in Providing Patient-Centered Care in Rural Primary Health Care Clinics in Nigeria (Articles)

Adepeju Lateef, Euphemia M. Mhlongo

Open Journal of Nursing Vol.11 No.9，September 24, 2021

DOI: 10.4236/ojn.2021.119065 434 Downloads 4,233 Views Citations
The Effect of Supply Chain Integration on Achieving Competitive Advantage in Service Industry (Articles)

Ahmed Al-Kamel, Ghassan Al-Masbhi, Jie Chen

Open Journal of Social Sciences Vol.9 No.9，September 26, 2021

DOI: 10.4236/jss.2021.99037 386 Downloads 1,885 Views Citations
Development of User-Friendly Web-Based Lost and Found System (Articles)

Khairunnahar Suchana, Syed Md. Eftekhar Alam, Anika Tahsin Meem, Manoshi Das Turjo, Mohammad Monirujjaman Khan

Journal of Software Engineering and Applications Vol.14 No.10，October 19, 2021

DOI: 10.4236/jsea.2021.1410034 1,290 Downloads 11,413 Views Citations

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