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Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
63
Downloads
304
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,198
Downloads
20,133
Views
Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
American Journal of Industrial and Business Management
Vol.9 No.2
,February 28, 2019
DOI:
10.4236/ajibm.2019.92026
700
Downloads
2,821
Views
Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
Journal of Service Science and Management
Vol.12 No.3
,March 20, 2019
DOI:
10.4236/jssm.2019.123019
1,191
Downloads
2,790
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
536
Downloads
3,389
Views
Citations
Chronic Consequences of Uncomplicated Yersinia Enterocolitica Infection: A Retrospective Study (2004) of Military Recruits Previously (1987) Screened for Antibodies to Yersinia Enterocolitica O:3
(Articles)
Arve Sæbø
,
Karin Nygard
,
Georg Kapperud
,
Jørgen Lassen
International Journal of Clinical Medicine
Vol.2 No.2
,May 27, 2011
DOI:
10.4236/ijcm.2011.22024
4,914
Downloads
8,564
Views
Citations
Ombudsmen in Higher Education: Helping the Single Student, Contributing to the Universities’ Institutional Changes
(Articles)
Josef Leidenfrost
Creative Education
Vol.4 No.7B
,July 10, 2013
DOI:
10.4236/ce.2013.47A2002
3,886
Downloads
5,967
Views
Citations
This article belongs to the Special Issue on
Higher Education
Can subjective sleep quality, evaluated at the age of 73, have an influence on successful aging? The PROOF study
(Articles)
Emilie Crawford-Achour
,
Virginie Dauphinot
,
Magali Saint Martin
,
Magali Tardy
,
Régis Gonthier
,
Jean Claude Barthelemy
,
Frédéric Roche
Open Journal of Preventive Medicine
Vol.4 No.2
,January 29, 2014
DOI:
10.4236/ojpm.2014.42008
3,707
Downloads
5,598
Views
Citations
Does the Nature of Chief Complaint, Gender, or Age Affect Time to Be Seen in the Emergency Room
(Articles)
Ayesha Sattar
,
Kenneth Sable
,
Antonios Likourezos
,
Christian Fromm
,
John Marshall
Open Journal of Emergency Medicine
Vol.2 No.2
,June 16, 2014
DOI:
10.4236/ojem.2014.22006
4,703
Downloads
6,968
Views
Citations
Study of Compliance of Disciplinary Procedure in Senegal
(Articles)
Youssou Ndao
Beijing Law Review
Vol.14 No.3
,September 11, 2023
DOI:
10.4236/blr.2023.143070
37
Downloads
223
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
987
Downloads
2,870
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,266
Downloads
4,562
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
170
Downloads
1,234
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
181
Downloads
1,274
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
153
Downloads
883
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
716
Downloads
8,315
Views
Citations
Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment
(Articles)
Guo-Jun Ji
Journal of Service Science and Management
Vol.1 No.1
,June 10, 2008
DOI:
10.4236/jssm.2008.11005
8,512
Downloads
17,165
Views
Citations
Appraising the Frontiers and Limits of the Inter-American Human Rights System and Its Relevance to International Human Rights Law
(Articles)
Enya Nwocha
Beijing Law Review
Vol.10 No.1
,March 4, 2019
DOI:
10.4236/blr.2019.101011
1,049
Downloads
2,754
Views
Citations
Citizen-Centric Complaint Reporting and Analyzing Mechanism
(Articles)
Ahsan Ullah
,
Tonmoy Singha
,
Hamidur Rahman Sarker
,
Fatema Jahan Pia
,
Afzal Hossain
Journal of Software Engineering and Applications
Vol.16 No.6
,June 30, 2023
DOI:
10.4236/jsea.2023.166013
89
Downloads
690
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,785
Downloads
16,560
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
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