has been cited by the following article(s):
[1]
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Performance assessment of outsourced service engagements: Leveraging economic theories based critical success factors
2014 IEEE International Systems Conference Proceedings,
2014
DOI:10.1109/SysCon.2014.6819270
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[2]
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From Theory to Practice—When and How to Implement Service Value Agreement
Journal of Service Science and Management,
2013
DOI:10.4236/jssm.2013.61013
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