Article citationsMore>>
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64, 2-10.
has been cited by the following article:
Related Articles:
-
Gisele Passaia, Márcia Margis-Pinheiro, Flavio Bello Fialho, Fernanda Sbeghen, Diogo Denardi Porto, Luís Fernando Revers
-
Iwao Noda, Woraphun Himmapan
-
Joseph Tenson Mwashiuya, Samwel Victor Manyele, George Mwaluko
-
Sindhu Singh
-
Naser Shafieisabet, Behzad Doostisabzi, Shahryar Azharianfar