This article aims to contribute to the growing interest and consideration to support the success of students by the school and the family. This actually leads to the optimization of the role of the school. Through answering the research questions, the paper could serve readers to reflect for the better cooperation between parents and school in terms of supporting the success of students. This study reflects upon the importance of qualitative collaboration, namely to enrich the public opinion with the valuable information about the cooperation between school and home. The purpose of this article is to ascertain whether it affects the level of contacts between school and family by supporting the success of students from the school. This study used quantitative method and aims to find answers to the following questions: What are the school and the family factors that support the success of students? Does this affect the level of contacts between the family and the school? Research hypothesis: The level of contacts between the school and families affected by the support by the school for students’ success. We have included 400 teachers and 400 parents from rural areas in this study, as well as 300 teachers and 300 parents of fourth classes’ from the urban areas. They come from the various city schools in Kosovo. Systematic sample was randomly selected, and we have compiled the questionnaire. A team of pedagogues, who have been previously trained to use this questionnaire, took attitudes of both subjects. Data were analyzed by SPSS 20 program. The study has reached some findings and conclusions. Participants’ responses indicate that the level of contact between the school and families is affected by the factor supporting the success of students by the school.