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ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
857
Downloads
3,010
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,192
Downloads
13,285
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
886
Downloads
11,695
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,330
Downloads
10,239
Views
Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital
(Articles)
Mahuro G. Mbuthia
,
Egondi Thaddaeus
Open Access Library Journal
Vol.2 No.4
,April 1, 2015
DOI:
10.4236/oalib.1101213
1,411
Downloads
3,740
Views
Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
(Articles)
Farzana Rahman
,
Tanay Datta Chowdhury
,
Tanvir Haque
,
Rezwanur Rahman
,
Aminul Islam
Journal of Transportation Technologies
Vol.7 No.2
,April 12, 2017
DOI:
10.4236/jtts.2017.72008
2,907
Downloads
7,759
Views
Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
(Articles)
Bruce Mwiya
,
Justice Bwalya
,
Beenzu Siachinji
,
Shem Sikombe
,
Hillary Chanda
,
Moffat Chawala
Creative Education
Vol.8 No.7
,June 8, 2017
DOI:
10.4236/ce.2017.87076
3,937
Downloads
11,431
Views
Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
(Articles)
Mamoun Akroush
,
Ghazi Samawi
,
Majdy Zuriekat
,
Metri Mdanat
,
Israa Affara
,
Shuhd Dawood
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92021
1,126
Downloads
4,370
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria
(Articles)
Omoneye O. Olasanmi
American Journal of Industrial and Business Management
Vol.9 No.6
,June 30, 2019
DOI:
10.4236/ajibm.2019.96095
7,281
Downloads
17,839
Views
Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,106
Downloads
6,155
Views
Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry
(Articles)
Abba D. Haruna
,
Damian D. Osa-Afiana
Open Access Library Journal
Vol.9 No.8
,August 2, 2022
DOI:
10.4236/oalib.1108874
144
Downloads
1,211
Views
Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania
(Articles)
Barnabas Maagi
,
Adam Mwakalobo
Open Journal of Business and Management
Vol.11 No.2
,March 17, 2023
DOI:
10.4236/ojbm.2023.112030
247
Downloads
1,289
Views
Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals
(Articles)
Nduwayo Félicité
,
Maniraho Jules Joseph
,
Habineza Samson
,
Kagayo Asima Sylvie
,
Mbuyu Zaina Marlaine
,
Bashirahishize Firmat
Modern Economy
Vol.14 No.7
,July 14, 2023
DOI:
10.4236/me.2023.147048
68
Downloads
464
Views
Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation
(Articles)
Mohammed Alzanbagi
Open Journal of Business and Management
Vol.12 No.1
,January 18, 2024
DOI:
10.4236/ojbm.2024.121012
52
Downloads
204
Views
Citations
This article belongs to the Special Issue on
Business Strategy & Development
Parents’ Perspective on Effects and Benefits of “Brighter Minds” Cognitive Training Program: Results from an Online Survey in India
(Articles)
Madhavi Bongarala
,
Krishnamurthy Jayanna
Creative Education
Vol.10 No.1
,January 28, 2019
DOI:
10.4236/ce.2019.101018
922
Downloads
6,021
Views
Citations
Banking Strategies and Customer Loyalty Case of Tunisian Banks
(Articles)
Chiraz Rouissi
Open Journal of Business and Management
Vol.9 No.2
,March 31, 2021
DOI:
10.4236/ojbm.2021.92047
530
Downloads
1,957
Views
Citations
Analysis of Influence of Price to Customer Satisfaction Based on the Prediction Models
(Articles)
Kazuhiro Esaki
Intelligent Information Management
Vol.5 No.3
,May 24, 2013
DOI:
10.4236/iim.2013.53010
7,056
Downloads
15,360
Views
Citations
Marketing Strategy Analysis of Yogurt under Consumption Upgrading: A Case Study of Le Pur
(Articles)
Suiyuan Zeng
,
Ming Chen
Open Journal of Social Sciences
Vol.5 No.2
,February 24, 2017
DOI:
10.4236/jss.2017.52018
4,580
Downloads
10,515
Views
Citations
An Analysis of the Motivation of Customer Participation Value Co-Creation in the We-Media: A Study Based on Content Marketing
(Articles)
Xin Wu
,
Feiyan Liu
Open Journal of Business and Management
Vol.6 No.3
,July 30, 2018
DOI:
10.4236/ojbm.2018.63057
1,823
Downloads
4,510
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
1,999
Downloads
4,279
Views
Citations
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