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Affiliation
ISSN
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Cost-Benefit Analysis of Computer-Aided Technology Customization Projects
(Articles)
Samar K. Saha
Open Journal of Business and Management
Vol.5 No.2
,April 14, 2017
DOI:
10.4236/ojbm.2017.52024
1,749
Downloads
3,021
Views
Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective
(Articles)
Gaurav K. Agrawal
,
Daniel Berg
Journal of Service Science and Management
Vol.2 No.4
,December 15, 2009
DOI:
10.4236/jssm.2009.24052
9,195
Downloads
16,292
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
989
Downloads
2,303
Views
Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships
(Articles)
Gerhard Lechner
Open Journal of Business and Management
Vol.7 No.3
,July 26, 2019
DOI:
10.4236/ojbm.2019.73099
1,371
Downloads
4,316
Views
Citations
This article belongs to the Special Issue on
Business Economics
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
224
Downloads
1,031
Views
Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis
(Articles)
Taurai Muparadzi
,
Letwin Rodze
Open Journal of Business and Management
Vol.9 No.3
,May 21, 2021
DOI:
10.4236/ojbm.2021.93063
873
Downloads
5,360
Views
Citations
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.4
,June 9, 2022
DOI:
10.4236/ojbm.2022.104085
348
Downloads
2,368
Views
Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana
(Articles)
Rose Yankah
,
Francis Osei
,
Samuel Owusu-Mensah
,
Poku Julia Agyapong
Open Journal of Business and Management
Vol.10 No.5
,September 23, 2022
DOI:
10.4236/ojbm.2022.105132
475
Downloads
4,744
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,071
Downloads
16,595
Views
Citations
Customer Needs in Market-Driven Product Development: Product Management and R&D Standpoints
(Articles)
Jukka Majava
,
Jouko Nuottila
,
Harri Haapasalo
,
Kris M. Y. Law
Technology and Investment
Vol.5 No.1
,February 7, 2014
DOI:
10.4236/ti.2014.51003
11,493
Downloads
20,528
Views
Citations
Study on the Grouping of Patients with Chronic Infectious Diseases Based on Data Mining
(Articles)
Min Li
Journal of Biosciences and Medicines
Vol.7 No.11
,November 13, 2019
DOI:
10.4236/jbm.2019.711011
605
Downloads
1,239
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
991
Downloads
2,922
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,290
Downloads
4,708
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
178
Downloads
1,284
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
186
Downloads
1,309
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
163
Downloads
952
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
763
Downloads
8,780
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,795
Downloads
16,581
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,572
Downloads
16,395
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,743
Downloads
5,810
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
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