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ISSN
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Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,600
Downloads
13,863
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,569
Downloads
42,731
Views
Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method
(Articles)
Mika Yrjölä
Journal of Service Science and Management
Vol.8 No.1
,January 21, 2015
DOI:
10.4236/jssm.2015.81001
4,203
Downloads
6,521
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,636
Downloads
10,710
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
1,993
Downloads
4,266
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,025
Downloads
12,824
Views
Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory
(Articles)
Yan Huang
,
Feiyan Liu
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72044
971
Downloads
2,492
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
910
Downloads
2,497
Views
Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study
(Articles)
Zhong Liang
,
Yin Jin
,
Maria Santos
Open Journal of Social Sciences
Vol.7 No.10
,October 17, 2019
DOI:
10.4236/jss.2019.710006
447
Downloads
1,499
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
405
Downloads
2,495
Views
Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies
(Articles)
Noor Ahmad Mahmood Alkhudierat
Open Access Library Journal
Vol.8 No.12
,December 16, 2021
DOI:
10.4236/oalib.1108170
97
Downloads
752
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,642
Downloads
11,369
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
129
Downloads
674
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
64
Downloads
315
Views
Citations
A Fast Predicating of Nutrient Removal Efficiency in Five Steps Sequencing Batch Reactor System Using Fuzzy Logic Control Model
(Articles)
Saad Abualhail
,
Rusul Naseer
,
Ammar Ashor
,
Xi-Wu Lu
Engineering
Vol.2 No.10
,November 29, 2010
DOI:
10.4236/eng.2010.210105
4,647
Downloads
8,658
Views
Citations
Pedoecological Regularities of Organic Carbon Retention in Estonian Mineral Soils
(Articles)
Raimo Kõlli
,
Tiina Köster
,
Karin Kauer
,
Illar Lemetti
International Journal of Geosciences
Vol.1 No.3
,December 29, 2010
DOI:
10.4236/ijg.2010.13018
6,538
Downloads
11,354
Views
Citations
Mathematical Modeling of Diffusion Phenomenon in a Moderately Constricted Geometry
(Articles)
Shailesh Mishra
,
Narendra Kumar Verma
,
Shafi Ullah Siddiqui
Applied Mathematics
Vol.2 No.2
,February 25, 2011
DOI:
10.4236/am.2011.22027
5,544
Downloads
9,791
Views
Citations
Medication induced fetal bladder rupture: a case report
(Articles)
Eldon Palmer
,
Milette Oliveros
,
Jason Fong
,
George Graham
Open Journal of Obstetrics and Gynecology
Vol.1 No.2
,June 30, 2011
DOI:
10.4236/ojog.2011.12004
5,221
Downloads
9,452
Views
Citations
Phenoxyacid Herbicides in Stormwater Retention Ponds: Urban Inputs
(Articles)
Renata Raina
,
Michele L. Etter
,
Katherine Buehler
,
Kevin Starks
,
Ywomo Yowin
American Journal of Analytical Chemistry
Vol.2 No.8
,December 7, 2011
DOI:
10.4236/ajac.2011.28112
4,937
Downloads
8,345
Views
Citations
Synthesis of Titanium Phosphates with Additives and Their Powder Properties for Cosmetics
(Articles)
Hiroaki Onoda
,
Taisuke Yamaguchi
Materials Sciences and Applications
Vol.3 No.1
,January 12, 2012
DOI:
10.4236/msa.2012.31003
6,613
Downloads
11,356
Views
Citations
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