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Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
410
Downloads
2,516
Views
Citations
The complicated life of a physician-soldier: Medical readiness training exercises & the problem of dual loyalties
(Articles)
Sheena M. Eagan Chamberlin
Journal of Biomedical Science and Engineering
Vol.6 No.10A
,October 30, 2013
DOI:
10.4236/jbise.2013.610A1002
2,793
Downloads
4,571
Views
Citations
This article belongs to the Special Issue on
Military and Special Medicine
Empirical Investigation of Threats to Loyalty Programs by Using Models Inspired by the Gordon-Loeb Formulation of Security Investment
(Articles)
Shiori Shinoda
,
Kanta Matsuura
Journal of Information Security
Vol.7 No.2
,March 17, 2016
DOI:
10.4236/jis.2016.72003
2,335
Downloads
3,515
Views
Citations
This article belongs to the Special Issue on
Cybersecurity Investments
Integration of Two-Phase Goal Programming to Examine the Effectiveness of Membership Model
(Articles)
L. Muhamad Safiih
,
A. G. Ateq Mezral
Theoretical Economics Letters
Vol.6 No.5
,September 8, 2016
DOI:
10.4236/tel.2016.65090
1,167
Downloads
2,250
Views
Citations
This article belongs to the Special Issue on
Business Cycle
Nurses Turnover: Retention of the Staff
(Articles)
Fawzeyah S. H. S. Alharbi
,
Zayan Mustafa
,
Mercy Benoy
Open Journal of Nursing
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ojn.2022.123013
765
Downloads
12,049
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
439
Downloads
3,161
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,692
Downloads
20,726
Views
Citations
Intelligent Supply Chain Management
(Articles)
Mohammad Zubair Khan
,
Omar Al-Mushayt
,
Jahangir Alam
,
Jorair Ahmad
Journal of Software Engineering and Applications
Vol.3 No.4
,May 6, 2010
DOI:
10.4236/jsea.2010.34045
9,634
Downloads
20,758
Views
Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures
(Articles)
Avi Herbon
,
Eugene Khmelnitsky
Journal of Service Science and Management
Vol.3 No.4
,December 28, 2010
DOI:
10.4236/jssm.2010.34058
6,255
Downloads
10,881
Views
Citations
Churn Forecast Based on Two-step Classification in Security Industry
(Articles)
Ying Li
,
Ziyang Deng
,
Qiang Qian
,
Rui Xu
Intelligent Information Management
Vol.3 No.4
,July 15, 2011
DOI:
10.4236/iim.2011.34019
5,655
Downloads
9,623
Views
Citations
Customer Segmentation Using CLV Elements
(Articles)
Mitra Bokaei Hosseni
,
Mohammad Jafar Tarokh
Journal of Service Science and Management
Vol.4 No.3
,September 29, 2011
DOI:
10.4236/jssm.2011.43034
8,080
Downloads
14,969
Views
Citations
Study on Revenue Management Considering Strategic Customer Behavior
(Articles)
Chuiri Zhou
,
Yu Wu
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44058
5,547
Downloads
10,545
Views
Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
(Articles)
Danilo Garcia
,
Trevor Archer
,
Saleh Moradi
,
Bibinaz Ghiabi
Psychology
Vol.3 No.2
,February 23, 2012
DOI:
10.4236/psych.2012.32030
7,384
Downloads
14,715
Views
Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product
(Articles)
Vahid Nabavi
,
Majid Azizi
,
Nemat Allah Mohebbi
iBusiness
Vol.4 No.3
,September 28, 2012
DOI:
10.4236/ib.2012.43030
5,218
Downloads
8,807
Views
Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service
(Articles)
Zhengzheng Xu
,
Jiafu Tang
iBusiness
Vol.5 No.3B
,November 8, 2013
DOI:
10.4236/ib.2013.53B018
3,832
Downloads
5,482
Views
Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda
(Articles)
Huaiqin Li
,
Jinhwan Hong
iBusiness
Vol.5 No.4
,December 20, 2013
DOI:
10.4236/ib.2013.54020
6,882
Downloads
11,552
Views
Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety
(Articles)
Yuan Chen
,
Xiaogang Tang
,
Kangyu Chen
,
Hui Liu
Journal of Agricultural Chemistry and Environment
Vol.3 No.4B
,October 28, 2014
DOI:
10.4236/jacen.2014.34B002
3,628
Downloads
4,799
Views
Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
(Articles)
Anne-Maarit Majanoja
,
Erkki Tervala
,
Linnéa Linko
,
Ville Leppänen
Journal of Service Science and Management
Vol.7 No.6
,December 5, 2014
DOI:
10.4236/jssm.2014.76037
3,442
Downloads
5,072
Views
Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model
(Articles)
Huaqing Mao
,
Xinyuan Jin
,
Li Zhu
American Journal of Industrial and Business Management
Vol.5 No.4
,April 8, 2015
DOI:
10.4236/ajibm.2015.54017
3,249
Downloads
4,406
Views
Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data
(Articles)
Yong Liu
,
Yongrui Zhuang
Journal of Computer and Communications
Vol.3 No.6
,June 4, 2015
DOI:
10.4236/jcc.2015.36009
6,144
Downloads
8,163
Views
Citations
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