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Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
570
Downloads
3,296
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,214
Downloads
12,530
Views
Citations
Acceptance of the Bank of Uganda Internet Banking System Framework
(Articles)
Ronald Baganzi
,
Benedict Makanga
,
Rebecca Isabella Kiconco
Open Journal of Business and Management
Vol.9 No.6
,November 15, 2021
DOI:
10.4236/ojbm.2021.96162
492
Downloads
1,505
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
492
Downloads
5,764
Views
Citations
Supply Chain Management in the Banking Industry: A Literature Review
(Articles)
Mohammad Ismail Majumder
,
Mohammad Mamun Habib
American Journal of Industrial and Business Management
Vol.12 No.1
,January 24, 2022
DOI:
10.4236/ajibm.2022.121002
749
Downloads
16,656
Views
Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam
(Articles)
Ngo Mai Trang
Open Journal of Social Sciences
Vol.10 No.1
,January 27, 2022
DOI:
10.4236/jss.2022.101029
341
Downloads
2,106
Views
Citations
Quantitative Analysis of the Impact of Basel II Accord on Greek Banks: The Application of IRB Approach
(Articles)
Anna Donatou
,
Ioannis Leventides
Journal of Financial Risk Management
Vol.11 No.1
,February 18, 2022
DOI:
10.4236/jfrm.2022.111004
188
Downloads
1,142
Views
Citations
Towards the Advancement of Cashless Transaction: A Security Analysis of Electronic Payment Systems
(Articles)
Iffath Tanjim Moon
,
Muhammad Shamsuzzaman
,
Muhammad Musfiqur Rahman Mridha
,
Abu Sayed Md. Mostafizur Rahaman
Journal of Computer and Communications
Vol.10 No.7
,July 29, 2022
DOI:
10.4236/jcc.2022.107007
451
Downloads
4,098
Views
Citations
Overseas Risks Leading to Business Failure in Foreign Markets: Study Case of HSBC in France
(Articles)
Nisrine Abou Saleh
,
Noura Al Tuwaijri
Open Journal of Business and Management
Vol.10 No.5
,August 4, 2022
DOI:
10.4236/ojbm.2022.105112
282
Downloads
2,277
Views
Citations
Use of E-Banking and Customer E-Engagement in Developing Countries: Case of NFC Bank Cameroon
(Articles)
Jean Robert Kala Kamdjoug
,
Arielle Ornela Ndassi Teutio
,
Ulrich Tchakounte Tchouanga
,
Jean-Pierre Gueyie
Theoretical Economics Letters
Vol.12 No.5
,October 18, 2022
DOI:
10.4236/tel.2022.125076
211
Downloads
1,650
Views
Citations
Economic Freedom and the Determinants of the Bank Spread in South America
(Articles)
Vladimir Fernandes-Maciel
,
Ulisses Ruiz De-Gamboa
,
Rafael Estevão Garcia-Alves
Theoretical Economics Letters
Vol.12 No.6
,December 30, 2022
DOI:
10.4236/tel.2022.126101
75
Downloads
390
Views
Citations
Applying the Balanced Scorecard and the Delphi Method to Determine the Key Performance Factors for the Banking Industry in Iran
(Articles)
Hadi Keshavarznia
,
Mario Wallace
Open Journal of Business and Management
Vol.11 No.3
,April 7, 2023
DOI:
10.4236/ojbm.2023.113044
212
Downloads
910
Views
Citations
Numeric Identifier Transmission Algorithm Using Hash Function
(Articles)
Vladyslav Kutsman
Open Journal of Applied Sciences
Vol.13 No.9
,September 26, 2023
DOI:
10.4236/ojapps.2023.139125
58
Downloads
256
Views
Citations
Theory of Development of Financial-Analytical Thinking
(Articles)
Vladyslav Kutsman
Open Journal of Applied Sciences
Vol.13 No.10
,October 31, 2023
DOI:
10.4236/ojapps.2023.1310146
35
Downloads
200
Views
Citations
The Misconception of the Roles and Responsibilities of a Project Management Office (PMO) in Malaysian Banking Sectors
(Articles)
Nazrul Irwan Mohd Nor
Technology and Investment
Vol.15 No.1
,February 5, 2024
DOI:
10.4236/ti.2024.151001
75
Downloads
316
Views
Citations
Can Adoption of Financial Technology Change Corporate Client Structure in Chinese Banking?
(Articles)
Yue Hu
,
Lei Yin
Journal of Financial Risk Management
Vol.13 No.1
,March 25, 2024
DOI:
10.4236/jfrm.2024.131008
46
Downloads
195
Views
Citations
Cash Transfer Financing Strategic Alliance and Value Creation in Agency Banking Projects in Kenya
(Articles)
Isiye Clement Muyabila
,
Charles M. Rambo
,
Raphael O. Nyonje
Open Journal of Social Sciences
Vol.12 No.4
,April 25, 2024
DOI:
10.4236/jss.2024.124020
18
Downloads
65
Views
Citations
Effects of Mobile Money Services on the Performance of Small and Medium Size Enterprises
(Articles)
Abdul Waris
,
Srafaraz Nazir
,
Sher Khan
,
Mir Zeeshan Ali
,
Muhammad Sarmad Raza Gorsi
American Journal of Industrial and Business Management
Vol.14 No.4
,April 26, 2024
DOI:
10.4236/ajibm.2024.144027
38
Downloads
236
Views
Citations
The International Experience in Private Sector Development: Lessons for Kuwait
(Articles)
Mohammad Ramadhan
,
Marwa Al-Musallam
Theoretical Economics Letters
Vol.4 No.4
,April 24, 2014
DOI:
10.4236/tel.2014.44038
3,651
Downloads
5,510
Views
Citations
This article belongs to the Special Issue on
Public Economics
Business Partnerships in Local Government
(Articles)
Eti Sarig
Current Urban Studies
Vol.3 No.3
,September 1, 2015
DOI:
10.4236/cus.2015.33018
3,765
Downloads
5,037
Views
Citations
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