Customer Service Strategies - Articles - Scientific Research Publishing

Seeing Through a Different LENS: Can Applying a Learning Strategy to Video Viewing Deepen Self-Reflection of Pre-Service Teachers? (Articles)

Michelle Chamblin

Open Access Library Journal Vol.3 No.12，December 21, 2016

DOI: 10.4236/oalib.1103261 828 Downloads 1,841 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1，February 25, 2011

DOI: 10.4236/ti.2011.21005 9,197 Downloads 16,666 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 730 Downloads 4,060 Views Citations
Recommender Systems as a Mobile Marketing Service (Articles)

Donald J. Kridel, Daniel R. Dolk, David Castillo

Journal of Service Science and Management Vol.6 No.5A，December 31, 2013

DOI: 10.4236/jssm.2013.65A004 7,732 Downloads 11,778 Views Citations
This article belongs to the Special Issue on
Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service (Articles)

Kishore Kumar Hotha

American Journal of Industrial and Business Management Vol.13 No.4，April 24, 2023

DOI: 10.4236/ajibm.2023.134016 523 Downloads 2,691 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,070 Downloads 3,241 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,714 Downloads 6,890 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 305 Downloads 1,820 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 383 Downloads 2,058 Views Citations
Language Learning Strategies Based on the Educational Concept of Innovation and Entrepreneurship (Articles)

Zhaojun Chen

Open Access Library Journal Vol.3 No.6，June 24, 2016

DOI: 10.4236/oalib.1102780 3,615 Downloads 9,508 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,191 Downloads 12,164 Views Citations
Cyberattack Ramifications, The Hidden Cost of a Security Breach (Articles)

Meysam Tahmasebi

Journal of Information Security Vol.15 No.2，February 29, 2024

DOI: 10.4236/jis.2024.152007 300 Downloads 1,678 Views Citations
This article belongs to the Special Issue on Cybersecurity and Information Security
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality (Articles)

E. G. Aminev, Qing Wang

Open Journal of Social Sciences Vol.2 No.9，August 27, 2014

DOI: 10.4236/jss.2014.29023 4,393 Downloads 5,310 Views Citations
A Research on Service Recognition (Articles)

Shuliang Wang, Jingru Tian, Shanshan Zou

iBusiness Vol.3 No.1，March 10, 2011

DOI: 10.4236/ib.2011.31010 4,804 Downloads 8,325 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 8,968 Downloads 16,568 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,744 Downloads 16,526 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A，October 24, 2013

DOI: 10.4236/eng.2013.510A006 3,865 Downloads 5,860 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8，December 23, 2013

DOI: 10.4236/ajibm.2013.38079 9,960 Downloads 17,173 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,587 Downloads 3,846 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,000 Downloads 11,310 Views Citations

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