Customer Participation - Articles - Scientific Research Publishing

The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,590 Downloads 3,857 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4，April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,015 Downloads 11,364 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 915 Downloads 2,020 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,061 Downloads 3,322 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,520 Downloads 14,436 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,395 Downloads 15,773 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 265 Downloads 1,699 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 475 Downloads 4,223 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 172 Downloads 1,318 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 99 Downloads 901 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 53 Downloads 308 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 312 Downloads 3,406 Views Citations
Measuring the Level of Community Participation in a Demand Driven Development Project: Case of Hazina Ya Maendeleo Ya Pwani Approach in Coastal Kenya (Articles)

Farida A. Hassan, Hilda A. Ong’ayo, Melckzedeck K. Osore

Open Journal of Social Sciences Vol.6 No.12，December 28, 2018

DOI: 10.4236/jss.2018.612017 1,195 Downloads 3,572 Views Citations
Who Will Be More Active in Sports Participation? —Analysis of College Students’ Sports Participation Behavior Based on Demographic Characteristics (Articles)

Chunmei Yang

Advances in Physical Education Vol.12 No.3，July 29, 2022

DOI: 10.4236/ape.2022.123019 240 Downloads 1,278 Views Citations
Research on the Public Behaviors to Participate in the Lake Chief System-Based on the Survey of Hengshui City, China (Articles)

Xiangzhuo Wang, Hongman Wei, Zheng Wang, Weibin Zhao

Journal of Water Resource and Protection Vol.14 No.12，December 20, 2022

DOI: 10.4236/jwarp.2022.1412043 165 Downloads 606 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5，November 25, 2011

DOI: 10.4236/me.2011.25096 5,916 Downloads 10,203 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,882 Downloads 16,685 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,872 Downloads 10,052 Views Citations
Rapid Assessment of Tourism Impacts through Community Participation—A Pilot Study in Cuba for Projecting New Strategies of Management (Articles)

Manuel Ramón Gonzále Herrera, Mabel Font Aranda

Current Urban Studies Vol.1 No.3，August 29, 2013

DOI: 10.4236/cus.2013.13005 5,626 Downloads 9,555 Views Citations
Education of Parents When a Child Born with an Imperforate Anus; Does It Improve the Health of the Child? (Articles)

Thi Hoa Chu, Thi Hoa Duong

Open Journal of Pediatrics Vol.5 No.1，March 25, 2015

DOI: 10.4236/ojped.2015.51014 5,204 Downloads 8,202 Views Citations

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