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Journal
Affiliation
ISSN
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The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,519
Downloads
3,641
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,528
Downloads
9,791
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
820
Downloads
1,681
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
886
Downloads
2,780
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,241
Downloads
12,656
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
945
Downloads
11,458
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
162
Downloads
1,195
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
117
Downloads
757
Views
Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
23
Downloads
103
Views
Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact
(Articles)
Daissy Moya Sanchez
,
Ramon Martin Guart
,
Andrea Ramírez Moya
,
Joaquim Majó Fernández
Open Journal of Social Sciences
Vol.12 No.6
,June 21, 2024
DOI:
10.4236/jss.2024.126014
17
Downloads
77
Views
Citations
Analysis of positive feedback in the control of movement
(Articles)
Soroor Behbahani
,
Amir Homayoun Jafari
Journal of Biomedical Science and Engineering
Vol.2 No.7
,November 19, 2009
DOI:
10.4236/jbise.2009.27069
5,526
Downloads
9,551
Views
Citations
Effects of Different Feedback Conditions on Sensorimotor Adaptation Revealed in a Mirror Reversal Paradigm
(Articles)
Jingyue Xu
,
Chen Yang
,
Mengzhan Liufu
,
Shuai Chang
,
Jinpeng Chen
,
Feng Lu
,
Alkis M. Hadjiosif
,
Adrian M. Haith
,
Xueqian Deng
Journal of Behavioral and Brain Science
Vol.13 No.7
,July 31, 2023
DOI:
10.4236/jbbs.2023.137009
117
Downloads
627
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,766
Downloads
9,813
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,656
Downloads
15,778
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,614
Downloads
9,353
Views
Citations
Enhancing Students’ Fluency in Writing: Learning to Use Transition Words
(Articles)
Yoshihito Sugita
Open Journal of Modern Linguistics
Vol.2 No.1
,March 21, 2012
DOI:
10.4236/ojml.2012.21003
7,532
Downloads
14,866
Views
Citations
The Effectiveness of Energy Feedback for Conservation and Peak Demand: A Literature Review
(Articles)
Desley Vine
,
Laurie Buys
,
Peter Morris
Open Journal of Energy Efficiency
Vol.2 No.1
,March 25, 2013
DOI:
10.4236/ojee.2013.21002
9,019
Downloads
19,907
Views
Citations
A Study on Autotuning Controller for Servo System
(Articles)
Nguyen Hoang Giap
,
Jin-Ho Shin
,
Won-Ho Kim
Intelligent Control and Automation
Vol.5 No.3
,August 1, 2014
DOI:
10.4236/ica.2014.53012
3,691
Downloads
4,715
Views
Citations
Experiences of Adults Using Feedback-Based Technology to Improve Physical Function in Rehabilitation: Study Protocol for a Qualitative Systematic Review
(Articles)
Caitlin Hamilton
,
Annie McCluskey
,
Meryl Lovarini
,
Tarcisio Folly Campos
,
Leanne Hassett
Open Journal of Therapy and Rehabilitation
Vol.4 No.3
,August 2, 2016
DOI:
10.4236/ojtr.2016.43011
1,675
Downloads
2,603
Views
Citations
Negative Feedback in the Polar Ice System
(Articles)
Peter Stallinga
,
Igor Khmelinskii
Atmospheric and Climate Sciences
Vol.7 No.1
,January 19, 2017
DOI:
10.4236/acs.2017.71007
2,978
Downloads
7,463
Views
Citations
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