Customer Retention - Articles - Scientific Research Publishing

Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 311 Downloads 1,851 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 8,975 Downloads 16,598 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,591 Downloads 3,865 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 268 Downloads 1,707 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1，January 19, 2024

DOI: 10.4236/jss.2024.121008 479 Downloads 4,314 Views Citations
A Numerical Approach to the Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren, Rentsen Enkhbat

iBusiness Vol.10 No.2，June 7, 2018

DOI: 10.4236/ib.2018.102005 1,344 Downloads 4,362 Views Citations
Assessing the Impact of Sanitation on Customer Retention: A Survey of Restaurants in the Tamale Metropolis (Articles)

Salam Abubakari, Karim Ankrah Mohammed, Ibrahim Nshinmi Iddrisu

Open Access Library Journal Vol.6 No.12，December 27, 2019

DOI: 10.4236/oalib.1105967 3,141 Downloads 10,754 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3，May 29, 2020

DOI: 10.4236/ojbm.2020.83084 953 Downloads 2,627 Views Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs (Articles)

Billy Brian Seaman, Kim Critchlow

Open Journal of Business and Management Vol.13 No.3，May 14, 2025

DOI: 10.4236/ojbm.2025.133094 28 Downloads 150 Views Citations
Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market (Articles)

Yong Zhang, Xi Chen, Yuhong Zhao, Qiong Yao

Journal of Service Science and Management Vol.7 No.4，August 13, 2014

DOI: 10.4236/jssm.2014.74024 4,717 Downloads 6,688 Views Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis (Articles)

Nelson Doe Dzivor, Frank B. K. Twenefour, Emmanuel M. Baah, Mathias Gyamfi

Applied Mathematics Vol.13 No.1，January 21, 2022

DOI: 10.4236/am.2022.131005 228 Downloads 977 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 734 Downloads 4,088 Views Citations
Factors That Restrict or Support Retention among RN-to-BSN Nursing Students: A Replication Study (Articles)

Brelinda Kern

Open Journal of Nursing Vol.4 No.4，April 18, 2014

DOI: 10.4236/ojn.2014.44034 6,812 Downloads 11,687 Views Citations
Examining the Effect of Female Teachers’ Job Satisfaction on Their Retention in Public Schools of Oman (Articles)

Humaid Ali Hilal Al Sulaimi, Mohd. Dan bin Jantan

Journal of Human Resource and Sustainability Studies Vol.12 No.2，June 27, 2024

DOI: 10.4236/jhrss.2024.122021 125 Downloads 610 Views Citations
Pediatric Urological Emergencies: Clinical-Etiological Profile and Management at the Conakry University Hospital (Articles)

Mamadou Diawo Bah, Alexandre Vahina Gamamou, Fatoumata Binta Baldé, Lahoumbo Ricardo Gnammi, Aboubacar Cherif, Aly Tyètyi Tolno, Daouda Kanté, Thierno Mamadou Oury Diallo, Abdoulaye Bobo Diallo, Ibrahima Bah, Oumar Raphiou Bah

Open Journal of Urology Vol.15 No.6，June 20, 2025

DOI: 10.4236/oju.2025.156023 10 Downloads 103 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,071 Downloads 3,259 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,723 Downloads 6,981 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 308 Downloads 1,845 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 391 Downloads 2,127 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,200 Downloads 12,236 Views Citations

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