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ISSN
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Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,867
Downloads
13,660
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,248
Downloads
3,967
Views
Citations
This article belongs to the Special Issue on
Public Management
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
419
Downloads
3,004
Views
Citations
The lived experience of a 24-hour support center for persons with psychiatric disabilities: Making me feel almost like an ordinary person
(Articles)
Ann-Christin Janlöv
,
Irené Persson
,
Agneta Berg
Open Journal of Nursing
Vol.4 No.1
,January 22, 2014
DOI:
10.4236/ojn.2014.41007
3,212
Downloads
4,730
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,195
Downloads
20,125
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
734
Downloads
3,101
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,308
Downloads
5,585
Views
Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands
(Articles)
Ningbo Wang
,
Chenggang Li
Open Journal of Social Sciences
Vol.6 No.3
,April 9, 2018
DOI:
10.4236/jss.2018.63022
3,311
Downloads
17,677
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
982
Downloads
2,266
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
363
Downloads
955
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
785
Downloads
2,118
Views
Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
,April 2, 2020
DOI:
10.4236/jss.2020.84002
1,869
Downloads
6,453
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
216
Downloads
997
Views
Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance
(Articles)
Abdoulaye H. Toure
American Journal of Industrial and Business Management
Vol.13 No.11
,November 22, 2023
DOI:
10.4236/ajibm.2023.1311067
104
Downloads
402
Views
Citations
Mobile EMR Use for Epidemiological Surveillance on a Medical Service Trip in Honduras: A Pilot Study
(Articles)
Christopher J. Dainton
,
Charlene H. Chu
E-Health Telecommunication Systems and Networks
Vol.5 No.1
,March 4, 2016
DOI:
10.4236/etsn.2016.51001
2,910
Downloads
3,795
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,049
Downloads
16,544
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
536
Downloads
3,389
Views
Citations
Recommender Systems as a Mobile Marketing Service
(Articles)
Donald J. Kridel
,
Daniel R. Dolk
,
David Castillo
Journal of Service Science and Management
Vol.6 No.5A
,December 31, 2013
DOI:
10.4236/jssm.2013.65A004
7,525
Downloads
12,147
Views
Citations
This article belongs to the Special Issue on
Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service
(Articles)
Kishore Kumar Hotha
American Journal of Industrial and Business Management
Vol.13 No.4
,April 24, 2023
DOI:
10.4236/ajibm.2023.134016
327
Downloads
1,809
Views
Citations
Exploring the Views of Parents of Children Following Telephone Advice from Nurses Working in a GP Out-of-Hours in Ireland
(Articles)
Abedallah Kasem
Open Journal of Pediatrics
Vol.8 No.4
,December 21, 2018
DOI:
10.4236/ojped.2018.84034
591
Downloads
1,168
Views
Citations
This article belongs to the Special Issue on
Neonatal Care
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