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ISSN
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Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,874
Downloads
13,688
Views
Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
,April 28, 2024
DOI:
10.4236/jssm.2024.172007
24
Downloads
81
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,258
Downloads
4,020
Views
Citations
This article belongs to the Special Issue on
Public Management
Finite Element Analysis of Elastic-Plastic Contact Mechanic Considering the Effect of Contact Geometry and Material Properties
(Articles)
Abodol Rasoul Sohouli
,
Ali Maozemi Goudarzi
,
Reza Akbari Alashti
J. of Surface Engineered Materials and Advanced Technology
Vol.1 No.3
,October 18, 2011
DOI:
10.4236/jsemat.2011.13019
9,303
Downloads
24,217
Views
Citations
Systems Approach to Develop a Conceptual Model of the Service Enterprise
(Articles)
Zaida Alarcón-Bernal
,
Ricardo Aceves-García
,
Arturo Fuentes-Zenón
Journal of Service Science and Management
Vol.12 No.6
,September 16, 2019
DOI:
10.4236/jssm.2019.126048
645
Downloads
2,045
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
439
Downloads
3,163
Views
Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model
(Articles)
Huaqing Mao
,
Xinyuan Jin
,
Li Zhu
American Journal of Industrial and Business Management
Vol.5 No.4
,April 8, 2015
DOI:
10.4236/ajibm.2015.54017
3,249
Downloads
4,406
Views
Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering
(Articles)
Hasitha Indika Arumawadu
,
R. M. Kapila Tharanga Rathnayaka
,
S. K. Illangarathne
Journal of Data Analysis and Information Processing
Vol.3 No.3
,August 21, 2015
DOI:
10.4236/jdaip.2015.33008
4,432
Downloads
6,533
Views
Citations
An Empirical Analysis on How the Building Quality, Tourism Attraction and Tourism Public Service Influence the Satisfaction of Tourism Real Estate Consumption
(Articles)
Zhiyong Jiang
,
Jun Li
,
Dexiang Mei
American Journal of Industrial and Business Management
Vol.8 No.8
,August 22, 2018
DOI:
10.4236/ajibm.2018.88122
1,213
Downloads
2,633
Views
Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example
(Articles)
Chen Liang
,
Chenggang Li
Journal of Service Science and Management
Vol.16 No.1
,February 9, 2023
DOI:
10.4236/jssm.2023.161002
255
Downloads
2,452
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
738
Downloads
3,134
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,352
Downloads
5,704
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
987
Downloads
2,294
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
364
Downloads
961
Views
Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
,April 2, 2020
DOI:
10.4236/jss.2020.84002
1,892
Downloads
6,596
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
222
Downloads
1,016
Views
Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance
(Articles)
Abdoulaye H. Toure
American Journal of Industrial and Business Management
Vol.13 No.11
,November 22, 2023
DOI:
10.4236/ajibm.2023.1311067
109
Downloads
425
Views
Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality
(Articles)
E. G. Aminev
,
Qing Wang
Open Journal of Social Sciences
Vol.2 No.9
,August 27, 2014
DOI:
10.4236/jss.2014.29023
4,282
Downloads
5,132
Views
Citations
Analysis on the Applicability of Building Pension Model among Community Courtyard
(Articles)
Hui Xiao
,
Di Tian
,
Xiang Li
,
Xing Liu
,
Lei Wu
,
Ling Li
,
Yuerong Zhu
,
Helang Huang
Open Journal of Social Sciences
Vol.6 No.6
,May 23, 2018
DOI:
10.4236/jss.2018.66007
783
Downloads
1,443
Views
Citations
A Conceptual Model That Identifies Mathematical Models and Lean Techniques for Problem-Solving at the Different Decision-Making Levels of Service Companies
(Articles)
Zaida E. Alarcón Bernal
,
Ricardo Aceves García
,
Arturo Fuentes Zenón
Journal of Service Science and Management
Vol.14 No.2
,April 19, 2021
DOI:
10.4236/jssm.2021.142011
427
Downloads
1,445
Views
Citations
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