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Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,452
Downloads
5,751
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,518
Downloads
3,628
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,478
Downloads
9,680
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
808
Downloads
1,650
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
868
Downloads
2,734
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,214
Downloads
12,533
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
909
Downloads
11,255
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
160
Downloads
1,160
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
105
Downloads
618
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,739
Downloads
9,769
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,626
Downloads
15,672
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,244
Downloads
3,472
Views
Citations
I Believe: Israeli Arabs – Lost in a Sea of Identities
(Articles)
Mohammed Saif-Alden Wattad
Beijing Law Review
Vol.2 No.1
,March 25, 2011
DOI:
10.4236/blr.2011.21001
6,248
Downloads
10,840
Views
Citations
Releasing the Social Imagination: Art, the Aesthetic Experience, and Citizenship in Education
(Articles)
Seungho Moon
,
Shawn Rose
,
Alison Black
,
James Black
,
Yeorim Hwang
,
Lisa Lynn
,
Jason Memoli
Creative Education
Vol.4 No.3
,March 25, 2013
DOI:
10.4236/ce.2013.43033
8,840
Downloads
14,387
Views
Citations
Beyond “Methodological Islamism”? A Thematic Discussion of Muslim Minorities in Europe
(Articles)
Nasar Meer
,
Tariq Modood
Advances in Applied Sociology
Vol.3 No.7
,November 22, 2013
DOI:
10.4236/aasoci.2013.37039
4,151
Downloads
6,751
Views
Citations
Integrating the Spiritual-Cultural, Rights-Responsibilities, and Economics of a Citizenship Development Higher Learning through a Differently Conceived and Practiced Sociology in (Second Language) English in the Japanese University
(Articles)
Alan Brady
Creative Education
Vol.4 No.12B
,December 31, 2013
DOI:
10.4236/ce.2013.412A2011
4,637
Downloads
6,237
Views
Citations
This article belongs to the Special Issue on
Curriculum Studies
Development and Validation of Organizational Citizenship Behaviours Scale (OCBS) for the Nigerian Context
(Articles)
Elizabeth I. Olowookere
,
Grace A. Adejuwon
Psychology
Vol.6 No.5
,April 8, 2015
DOI:
10.4236/psych.2015.65051
5,512
Downloads
7,595
Views
Citations
Empowering Representative Voters: A Rationale and a Model for the Practice of Weighting Votes
(Articles)
Willem K. B. Hofstee
Open Journal of Political Science
Vol.7 No.1
,January 13, 2017
DOI:
10.4236/ojps.2017.71011
1,585
Downloads
2,214
Views
Citations
Does Authorization Have to Be Omnipotent? The “Double-Edged Sword” Effect of Empowering Leadership on Employee’s Behavior
(Articles)
Xiaofang Ni
Open Journal of Social Sciences
Vol.8 No.3
,March 9, 2020
DOI:
10.4236/jss.2020.83007
836
Downloads
1,868
Views
Citations
The Impact of Teaching Methods and Materials on the Teaching of Citizenship Education in Cameroon: A Study of Case Schools in Buea Municipality
(Articles)
Fedelis Lekeaka Alemnge
,
Betrine Anyere Andongaba
Open Access Library Journal
Vol.8 No.3
,March 31, 2021
DOI:
10.4236/oalib.1106993
362
Downloads
2,424
Views
Citations
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