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An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach
International Journal of Quality & Reliability Management,
2024
DOI:10.1108/IJQRM-04-2022-0125
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[2]
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The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service
Innovation and Green Development,
2024
DOI:10.1016/j.igd.2023.100120
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[3]
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Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective
Cogent Social Sciences,
2024
DOI:10.1080/23311886.2023.2296590
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[4]
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Mobile Banking and Access to Public Services in Bangladesh
2024
DOI:10.1017/9781009447089
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[5]
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Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study
International Journal of System Assurance Engineering and Management,
2024
DOI:10.1007/s13198-023-01949-6
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[6]
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Customers' choice of the bank during the Covid-19 pandemic: the moderating effect of different banks in Bangladesh
South Asian Journal of Marketing,
2023
DOI:10.1108/SAJM-01-2022-0004
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[7]
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An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach
International Journal of Quality & Reliability Management,
2023
DOI:10.1108/IJQRM-04-2022-0125
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[8]
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Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study
International Journal of System Assurance Engineering and Management,
2023
DOI:10.1007/s13198-023-01949-6
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[9]
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The Correlation between E-Banking Services Quality and Customers’ Satisfaction During COVID-19 Pandemic: A Case Study
2022 International Conference on Engineering & MIS (ICEMIS),
2022
DOI:10.1109/ICEMIS56295.2022.9914243
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[10]
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Customers' choice of the bank during the Covid-19 pandemic: the moderating effect of different banks in Bangladesh
South Asian Journal of Marketing,
2022
DOI:10.1108/SAJM-01-2022-0004
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