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Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,476
Downloads
9,677
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
808
Downloads
1,650
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
868
Downloads
2,734
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,214
Downloads
12,533
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
909
Downloads
11,252
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
160
Downloads
1,160
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
105
Downloads
617
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,739
Downloads
9,769
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,626
Downloads
15,669
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,593
Downloads
9,295
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,244
Downloads
3,471
Views
Citations
Modelling of Internal Stresses in Sheet Glass during the Cooling
(Articles)
Saci Benbahouche
,
Fouad Roumili
,
Jean-Christophe Sangleboeuf
World Journal of Nano Science and Engineering
Vol.1 No.2
,June 29, 2011
DOI:
10.4236/wjnse.2011.12004
6,527
Downloads
11,871
Views
Citations
Internal Resource Audit for Strategists—A Proposal
(Articles)
Tom Connor
iBusiness
Vol.3 No.3
,September 29, 2011
DOI:
10.4236/ib.2011.33038
8,141
Downloads
17,081
Views
Citations
Simulation in Residency Training: A Review
(Articles)
Michael T. Flannery
,
Sharon Zahorsky
Creative Education
Vol.5 No.1
,January 26, 2014
DOI:
10.4236/ce.2014.51007
4,984
Downloads
6,983
Views
Citations
The Application of XBRL in Enterprises’ Internal Control Report
(Articles)
Renyu Hu
,
Kaishi Ni
Theoretical Economics Letters
Vol.5 No.2
,March 27, 2015
DOI:
10.4236/tel.2015.52022
4,913
Downloads
6,305
Views
Citations
Epidemiology of Anemia at the Internal Medicine Department in Borgou Departmental Hospital Center (DHC) in Parakou (Benin)
(Articles)
Comlan Albert Dovonou
,
Adébayo Alassani
,
Cossi Angelo Attinsounon
,
Serge Ade
,
Kadidjatou Sake
,
Jivaterd Degla
,
Séraphin Ahoui
,
Moïse Adegbindin
,
Prosper Gandaho
,
Djimon Marcel Zannou
,
Fabien Houngbe
,
Isidore Zohoun
Open Journal of Internal Medicine
Vol.8 No.2
,April 3, 2018
DOI:
10.4236/ojim.2018.82013
914
Downloads
1,791
Views
Citations
On the Role of Internal Audit in Corporate Governance
(Articles)
Jianjun Zou
American Journal of Industrial and Business Management
Vol.9 No.1
,January 10, 2019
DOI:
10.4236/ajibm.2019.91005
7,398
Downloads
15,028
Views
Citations
A Review of Domestic Internal Control Literature in Recent Years
(Articles)
Yixin Yuan
Modern Economy
Vol.10 No.4
,April 19, 2019
DOI:
10.4236/me.2019.104085
1,557
Downloads
3,596
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,342
Downloads
10,120
Views
Citations
Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,082
Downloads
13,905
Views
Citations
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