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DOI
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Journal
Affiliation
ISSN
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The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,518
Downloads
3,630
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,499
Downloads
9,732
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
816
Downloads
1,667
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
876
Downloads
2,752
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,228
Downloads
12,596
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
922
Downloads
11,334
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
160
Downloads
1,170
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
108
Downloads
654
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,746
Downloads
9,783
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,637
Downloads
15,719
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,598
Downloads
9,313
Views
Citations
Nursing Student Engagement: Taking a Closer Look
(Articles)
Kathleen Hudson
,
Rebecca Carrasco
Open Journal of Nursing
Vol.7 No.2
,February 16, 2017
DOI:
10.4236/ojn.2017.72017
2,878
Downloads
7,229
Views
Citations
This article belongs to the Special Issue on
Nurse Education
Measuring Employee Risk for Burnout
(Articles)
Clive Michelsen
Psychology
Vol.12 No.4
,April 28, 2021
DOI:
10.4236/psych.2021.124039
862
Downloads
2,750
Views
Citations
Relationship between BMPN, GSE-6, UWES-9, and EENDEED, a Nine-Item Instrument for Measuring Traditional Workplace and Remote Employee Engagement
(Articles)
Phillip M. Randall
,
Franklin M. Lartey
Journal of Human Resource and Sustainability Studies
Vol.10 No.1
,March 7, 2022
DOI:
10.4236/jhrss.2022.101003
441
Downloads
1,469
Views
Citations
Student Engagement, No Learning without It
(Articles)
Anthony M. Perry
Creative Education
Vol.13 No.4
,April 18, 2022
DOI:
10.4236/ce.2022.134079
637
Downloads
3,822
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,244
Downloads
3,480
Views
Citations
Creating Student Engagement? HMM: Teaching and Learning with Humor, Music, and Movement
(Articles)
William B Strean
Creative Education
Vol.2 No.3
,August 11, 2011
DOI:
10.4236/ce.2011.23026
9,712
Downloads
18,670
Views
Citations
The Modalities of Students’ Engagement in Tunisian Private School
(Articles)
Nabila Bennour
Advances in Physical Education
Vol.5 No.2
,May 26, 2015
DOI:
10.4236/ape.2015.52017
2,641
Downloads
3,279
Views
Citations
Education Not for Money: An Economic Analysis on Education, Civic Engagement and Life Satisfaction
(Articles)
Leonardo Becchetti
,
Nazaria Solferino
,
M. Elisabetta Tessitore
Theoretical Economics Letters
Vol.6 No.1
,February 3, 2016
DOI:
10.4236/tel.2016.61006
5,215
Downloads
6,609
Views
Citations
Use of Transmedia Storytelling for Teaching Teenagers
(Articles)
Ana Cristina Munaro
,
Alboni Marisa Dudeque Pianovski Vieira
Creative Education
Vol.7 No.7
,May 25, 2016
DOI:
10.4236/ce.2016.77105
3,520
Downloads
6,891
Views
Citations
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