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DOI
Author
Journal
Affiliation
ISSN
Subject
Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service
(Articles)
Haiqing Hu
,
Jianyuan Yan
iBusiness
Vol.4 No.1
,March 31, 2012
DOI:
10.4236/ib.2012.41008
4,066
Downloads
7,235
Views
Citations
Cloudysme: An Ontological Framework for Aiding SMEs Adoption of SaaS in a Cloud Environment
(Articles)
Richard Ikechukwu Otuka
,
Abdel-Rahman Tawil
,
Ameer Al-Nemrat
Journal of Computer and Communications
Vol.5 No.14
,December 29, 2017
DOI:
10.4236/jcc.2017.514008
1,004
Downloads
2,402
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
176
Downloads
1,270
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
857
Downloads
3,005
Views
Citations
Web Services Invocation over Bluetooth
(Articles)
Auletta Vincenzo
,
Blundo Carlo
,
De Cristofaro Emiliano
,
Raimato Guerriero
Wireless Sensor Network
Vol.2 No.6
,June 24, 2010
DOI:
10.4236/wsn.2010.26056
6,886
Downloads
12,455
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,192
Downloads
13,274
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
92
Downloads
571
Views
Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,601
Downloads
13,872
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
913
Downloads
2,506
Views
Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital
(Articles)
Mahuro G. Mbuthia
,
Egondi Thaddaeus
Open Access Library Journal
Vol.2 No.4
,April 1, 2015
DOI:
10.4236/oalib.1101213
1,411
Downloads
3,736
Views
Citations
Measuring Customer Feedback, Response and Satisfaction
(Articles)
Rebecca Milner
,
Adrian Furnham
Psychology
Vol.8 No.3
,February 14, 2017
DOI:
10.4236/psych.2017.83021
3,756
Downloads
16,375
Views
Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
(Articles)
Farzana Rahman
,
Tanay Datta Chowdhury
,
Tanvir Haque
,
Rezwanur Rahman
,
Aminul Islam
Journal of Transportation Technologies
Vol.7 No.2
,April 12, 2017
DOI:
10.4236/jtts.2017.72008
2,907
Downloads
7,758
Views
Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
(Articles)
Bruce Mwiya
,
Justice Bwalya
,
Beenzu Siachinji
,
Shem Sikombe
,
Hillary Chanda
,
Moffat Chawala
Creative Education
Vol.8 No.7
,June 8, 2017
DOI:
10.4236/ce.2017.87076
3,937
Downloads
11,427
Views
Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community
(Articles)
Shi Zeng
American Journal of Industrial and Business Management
Vol.8 No.6
,June 14, 2018
DOI:
10.4236/ajibm.2018.86099
817
Downloads
2,726
Views
Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
(Articles)
Mamoun Akroush
,
Ghazi Samawi
,
Majdy Zuriekat
,
Metri Mdanat
,
Israa Affara
,
Shuhd Dawood
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92021
1,126
Downloads
4,368
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,106
Downloads
6,150
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,685
Downloads
20,697
Views
Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria
(Articles)
C. J. Akunne
,
P. O. Adeniji
Food and Nutrition Sciences
Vol.12 No.6
,June 29, 2021
DOI:
10.4236/fns.2021.126045
389
Downloads
3,067
Views
Citations
Services Typology from the Perspective of the Labour Process, Including the User as a Production Component
(Articles)
Leonel Corona-Treviño
Open Journal of Business and Management
Vol.11 No.5
,September 19, 2023
DOI:
10.4236/ojbm.2023.115130
60
Downloads
241
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
66
Downloads
323
Views
Citations
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