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Service System Decoupling for Mass Customization: A Case Study in Catering Services
(Articles)
Jue CHEN
,
Yunhong HAO
Journal of Service Science and Management
Vol.2 No.4
,December 14, 2009
DOI:
10.4236/jssm.2009.24030
8,069
Downloads
14,240
Views
Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,595
Downloads
13,848
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
536
Downloads
3,389
Views
Citations
Is the Use of Empirically Designed Custom Soft Contact Lenses a Good Option for Challenging Patients?
(Articles)
Frank Spors
,
Donald J. Egan
,
Lance E. McNaughton
,
Jie Shen
,
Matthew J. Lampa
Open Journal of Ophthalmology
Vol.3 No.3
,July 24, 2013
DOI:
10.4236/ojoph.2013.33014
4,312
Downloads
7,318
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
987
Downloads
2,866
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,265
Downloads
4,556
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
170
Downloads
1,227
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
181
Downloads
1,274
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
152
Downloads
878
Views
Citations
The Extremely Efficient New Model in Milling of Complicated Surfaces in 5-Axis Machining for 3-Dimensional Contact
(Articles)
Yi Lou
,
Huran Liu
,
Bo Tan
World Journal of Engineering and Technology
Vol.6 No.3
,July 31, 2018
DOI:
10.4236/wjet.2018.63038
827
Downloads
1,374
Views
Citations
This article belongs to the Special Issue on
Machine Tool and Manufacturing
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
709
Downloads
8,271
Views
Citations
Geometrically Exact Theory of Contact Interactions–Further Developments and Achievements
(Articles)
Alexander Konyukhov
,
Karl Schweizerhof
Open Journal of Applied Sciences
Vol.3 No.1B1
,July 11, 2013
DOI:
10.4236/ojapps.2013.31B1004
6,227
Downloads
8,123
Views
Citations
Current-Voltage Characteristics of ITO/p-Si and ITO/n-Si Contact Interfaces
(Articles)
Gopal G. Pethuraja
,
Roger E. Welser
,
Ashok K. Sood
,
Changwoo Lee
,
Nicholas J. Alexander
,
Harry Efstathiadis
,
Pradeep Haldar
,
Jennifer L. Harvey
Advances in Materials Physics and Chemistry
Vol.2 No.2
,June 20, 2012
DOI:
10.4236/ampc.2012.22010
12,906
Downloads
27,367
Views
Citations
Optimisation of Effective Design Parameters for an Automotive Transmission Gearbox to Reduce Tooth Bending Stress
(Articles)
Mehmet Bozca
Modern Mechanical Engineering
Vol.7 No.2
,May 10, 2017
DOI:
10.4236/mme.2017.72004
2,280
Downloads
4,276
Views
Citations
Helix Angle Effect on the Helical Gear Load Carrying Capacity
(Articles)
Mehmet Bozca
World Journal of Engineering and Technology
Vol.6 No.4
,November 16, 2018
DOI:
10.4236/wjet.2018.64055
1,861
Downloads
10,550
Views
Citations
Effectiveness of Contact Tracing of Index Tuberculosis Cases in Nigeria
(Articles)
Okorie Onuka
,
Ikpeazu Okezie
,
John Ahukanna
,
Chukwudi Okebaram
,
Patrick Dakum
,
Aderonke Agbaje
,
Vivian Ibeziako
,
Gidado Mustapha
,
Nkem Chukwueme
,
Emperor Ubochioma
,
Amarachi Okorie
,
Nwafor Charles
,
Chux Anago
Advances in Infectious Diseases
Vol.8 No.4
,November 8, 2018
DOI:
10.4236/aid.2018.84016
1,424
Downloads
4,235
Views
Citations
Investigating the Bioburden of “Neglected” Hospital Low Contact Surfaces
(Articles)
Sixtus A. Okafor
,
Innocent C. Ekuma
,
Chioma C. Okey-Mbata
,
Uche L. Ezeamaku
,
Afoma L. Okafor
,
Felicity N. Arukalam
,
Ebere O. Eziefuna
Advances in Microbiology
Vol.12 No.5
,May 10, 2022
DOI:
10.4236/aim.2022.125022
139
Downloads
611
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,785
Downloads
16,559
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,555
Downloads
16,335
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,727
Downloads
5,783
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
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