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The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
(Articles)
Lishan Su
,
Sekar Raju
,
Russell N. Laczniak
Journal of Service Science and Management
Vol.14 No.1
,February 3, 2021
DOI:
10.4236/jssm.2021.141002
534
Downloads
1,997
Views
Citations
Assessing the Cumulative Effect of Service Errors on Customer Perceptions
(Articles)
Rhonda L. Hensley
,
Joanne S. Utley
Journal of Service Science and Management
Vol.12 No.4
,June 21, 2019
DOI:
10.4236/jssm.2019.124035
804
Downloads
1,758
Views
Citations
Recovery approaches in mental health: A qualitative evaluation of the Whole Life Therapy programme for persons with schizophrenia
(Articles)
Brian Littlechild
,
Andrew Henry Smith
,
Glynis Meredith-Windle
,
Tim Gale
,
Michele Lloyd
,
Christopher Hawley
Health
Vol.5 No.3A
,March 30, 2013
DOI:
10.4236/health.2013.53A077
4,276
Downloads
7,235
Views
Citations
This article belongs to the Special Issue on
Mental Health: Feature Paper
Erratum to “Recovery Approaches in Mental Health: A Qualitative Evaluation of the Whole Life Therapy Programme for Persons with Schizophrenia” [Health 5 (2013) 582-587]
(Articles)
Brian Littlechild
,
Jan Woodward
,
Andrew Henry Smith
,
Glynis Meredith-Windle
,
Tim Gale
,
Michele Lloyd
,
Christopher Hawley
Health
Vol.6 No.21
,December 30, 2014
DOI:
10.4236/health.2014.621344
2,898
Downloads
3,779
Views
Citations
Value Co-Creation in Service Recovery: A Combination of Systematic Literature Review and Meta-Analytic Research
(Articles)
Mo Zhang
,
Shan Jin
Journal of Service Science and Management
Vol.13 No.2
,April 29, 2020
DOI:
10.4236/jssm.2020.132026
713
Downloads
2,030
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
73
Downloads
317
Views
Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
,April 28, 2024
DOI:
10.4236/jssm.2024.172007
36
Downloads
104
Views
Citations
Development of a Nursing Protocol for Hospitalized Patients with Reduced Cognitive Function in the Process of Recovery from Acute Exacerbation of Chronic Heart Failure
(Articles)
Haruka Otsu
,
Tsukiko Narasaki
,
Ayumi Kamura
,
Kyoko Maeda
,
Tomoko Sumiwaka
,
Tomie Uno
,
Misato Takamori
,
Toshimichi Wada
Health
Vol.10 No.7
,July 4, 2018
DOI:
10.4236/health.2018.107065
930
Downloads
2,804
Views
Citations
A Systematic Framework of Equipment Maintenance and Service with Application to Wire Bonder
(Articles)
Ren-Jung Chang
,
Yu-Tsang Hsieh
,
Eric Chang
iBusiness
Vol.2 No.1
,March 26, 2010
DOI:
10.4236/ib.2010.21003
7,123
Downloads
11,361
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
999
Downloads
2,206
Views
Citations
Propulsion Shaft and Gearbox Failure in Marine Vessels: A Duration Model Analysis
(Articles)
D. E. Onwuegbuchunam
,
I. C. Ogwude
,
C. C. Igboanusi
,
K. O. Okeke
,
N. N. Azian
Journal of Transportation Technologies
Vol.10 No.4
,August 10, 2020
DOI:
10.4236/jtts.2020.104019
880
Downloads
4,765
Views
Citations
Cyberattack Ramifications, The Hidden Cost of a Security Breach
(Articles)
Meysam Tahmasebi
Journal of Information Security
Vol.15 No.2
,February 29, 2024
DOI:
10.4236/jis.2024.152007
91
Downloads
447
Views
Citations
This article belongs to the Special Issue on
Cybersecurity and Information Security
A 5-Year Review of Gynaecological Oncology Patients Managed by a Fast Track Surgery Program
(Review)
Jonathan Carter
,
Shannon Philp
,
Rachel O’Connell
International Journal of Clinical Medicine
Vol.5 No.1
,January 15, 2014
DOI:
10.4236/ijcm.2014.51008
4,500
Downloads
6,202
Views
Citations
Lessons Learned from Aquifer Storage and Recovery (ASR) Systems in the United States
(Articles)
Frederick Bloetscher
,
Chi Ho Sham
,
Joseph J. Danko III
,
Samuel Ratick
Journal of Water Resource and Protection
Vol.6 No.17
,November 28, 2014
DOI:
10.4236/jwarp.2014.617146
7,589
Downloads
10,674
Views
Citations
This article belongs to the Special Issue on
Water Project
Silica and Iron Recovery from a Residue of Iron Ore Flotation
(Articles)
P. F. F. Martins
,
C. A. Morais
,
F. S. Lameiras
,
R. O. Albuquerque
J. of Minerals and Materials Characterization and Eng.
Vol.5 No.4
,June 9, 2017
DOI:
10.4236/jmmce.2017.54013
1,942
Downloads
4,693
Views
Citations
Pilot study provides qualitative evidence for intrinsic motivation in schizophrenia spectrum disorders
(Articles)
Marian W. Roman
,
Lora Humphrey Beebe
,
Renee Burk
Open Journal of Psychiatry
Vol.2 No.4
,November 26, 2012
DOI:
10.4236/ojpsych.2012.224045
4,651
Downloads
7,870
Views
Citations
Optimal Recovery of Holomorphic Functions from Inaccurate Information about Radial Integration
(Articles)
Arthur DeGraw
American Journal of Computational Mathematics
Vol.2 No.4
,December 18, 2012
DOI:
10.4236/ajcm.2012.24035
3,469
Downloads
6,270
Views
Citations
Empowerment according to Persons with Severe Mental Illness: Development of the Netherlands Empowerment List and Its Psychometric Properties
(Articles)
Wilma Boevink
,
Hans Kroon
,
Philippe Delespaul
,
Jim Van Os
Open Journal of Psychiatry
Vol.7 No.1
,December 5, 2016
DOI:
10.4236/ojpsych.2017.71002
2,253
Downloads
5,194
Views
Citations
Philosophical and Ethical Perspectives on How We Could Know Recovery from Schizophrenia and Their Impact on Knowledge Development
(Articles)
Minjeong Kim
Open Journal of Psychiatry
Vol.7 No.1
,December 15, 2016
DOI:
10.4236/ojpsych.2017.71003
1,543
Downloads
2,732
Views
Citations
RETRACTED: Resilience Enhancing Characteristics of Land Eviction-Displaced Communities in Uganda’s Oil Exploration Areas
(Articles)
Joseph Ssekandi
,
Mburu John
,
Wasonga Oliver
,
Laban Macopiyo
,
Charles Francis
Open Journal of Applied Sciences
Vol.7 No.9
,September 11, 2017
DOI:
10.4236/ojapps.2017.79033
920
Downloads
1,594
Views
Citations
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