The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery

Journals Menu

Follow SCIRP

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org

"The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery"
written by Lishan Su, Sekar Raju, Russell N. Laczniak,
published by Journal of Service Science and Management, Vol.14 No.1, 2021

has been cited by the following article(s):

[1]	The Impact of Organizational Support, Environmental Health Literacy on Farmers' Willingness to Participate in Rural Living Environment Improvement in China …
	Agriculture, 2022

[2]	Service Failure and Complaints Management: An Overview
	The Palgrave Handbook …, 2022

[3]	8. 企業と消費者の関係における感謝
	繊維製品消費科学, 2022

Follow SCIRP

Free SCIRP Newsletters

Add your e-mail address to receive free newsletters from SCIRP.

Top

[1]	The Palgrave Handbook of Service Management 2022 DOI:10.1007/978-3-030-91828-6_39

[2]	The Palgrave Handbook of Service Management 2022 DOI:10.1007/978-3-030-91828-6_39