Testa, M. R. (2001). Hospitality leaders: Do they know how their employees feel about them? Cornell Hotel and Restaurant Administration Quarterly, 42, 80-89.

has been cited by the following article:

• TITLE: The Organizational Culture Audit: Countering Cultural Ambiguity in the Service Context

  AUTHORS: Mark R. Testa, Lori J. Sipe

  KEYWORDS: Organizational Culture; Leadership; Culture Assessment; Gap Analysis

  JOURNAL NAME: Open Journal of Leadership, Vol.2 No.2, June 13, 2013

  ABSTRACT: Development of a compelling organizational culture continues to be an imperative for organizations seeking a competitive advantage. Identifying culture deficiencies or gaps is an important step in creating such a culture. For culture development efforts to be successful, leaders must first know the reality of the current organizational culture, however assessing the organizations’ true culture may be more complicated than it appears. Several theoretical frameworks illustrate how highly committed mangers may have difficulty in this regard. The following study links theory with application providing an action research based model of culture assessment. First, the rationale and conceptual model of cultural analysis is provided based on past research. Next, a five-step model analyzing ten cultural areas is proposed, and recommendations are provided for implementation.