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K. Pauwels, T. Ambler, H. C. Bruce, P. LaPointe, D. Reibstein, B. Skiera, et al., “Dashboards as a Service: Why, What, How, and What Research Is Needed?” Journal of Service Research, Vol. 12, No. 2, 2009, pp. 175-189.doi:10.1177/1094670509344213

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