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B. Krishna Kumar, A. Vijaykumar and D. Arivudainambi, “An M/G/1 Retrial Queueing System with two Phase Service and Preemptive Resume,” Annals of Operations Research, Vol. 113, No. 1-4, 2002, pp. 61-79. doi:10.1023/A:1020901710087

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