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J. Li, N. Tian, Z. G. Zhang and H. P. Lu, “Analysis of the M/G/1 Queue with Exponential Working Vacations-A Matrix Analytic Approach,” Queueing Systems, Vol. 61, No. 2-3, 2009, pp. 139-166. doi:10.1007/s11134-008-9103-8

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