TITLE:
Statistical Analysis of Determinants of Patient Satisfaction in Public Hospitals in Burundi
AUTHORS:
Raoul Nsengiyumva, Dieudonné Gahungu, Léandre Gbaguidi, Fleury Habonimana
KEYWORDS:
Patients’ Satisfaction, Health Care, Indicators of Satisfaction, Public Hospitals, Burundi
JOURNAL NAME:
Open Access Library Journal,
Vol.12 No.7,
July
18,
2025
ABSTRACT: This study investigates the determinants of patient satisfaction in Burundi’s national reference public hospitals, with a specific focus on healthcare institutions in Bujumbura. The analysis aimed to identify key factors influencing patients’ perceptions of care quality. Findings indicate that patients generally expressed satisfaction with various dimensions of service quality, including reliability, responsiveness, assurance, tangibility, and empathy. However, significant variations in satisfaction levels were observed concerning specific indicators. Notably, perceptions of the hospital atmosphere, the individualized attention provided by healthcare staff, the availability of treatment facilities, and staff politeness varied significantly based on patients’ length of hospital stay, level of education, and gender (Fisher’s exact test, p