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Van Boom, W. H., Desmet, P., & Van Dam, M. (2016). “If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour. Journal of Consumer Policy, 39, 187-197.
https://doi.org/10.1007/s10603-016-9317-9

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