TITLE:
Constructing Performance Measurement Index for the Manufacturing Industry: An Empirical Study
AUTHORS:
Ferdoush Saleheen, Md. Mamun Habib
KEYWORDS:
Integrated Supply Chain Performance Measurement (ISCPM), Performance Measurement Index (PMI), The Balanced Scorecard (BSC), SCOR
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.10 No.3,
March
11,
2022
ABSTRACT: Studies have been carried out along with literature on supply chain
performance, yet manufacturing companies fail to attain a precise performance
measurement evaluation due to a lack of an Integrated Supply Chain Performance
Measurement (ISCPM) model and knowledge in the manufacturing industry. Though
it has been widely accepted and adopted—performance evaluation through the Balanced
Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model, however, it needs to address a holistic approach considering the current
complexity and market dynamics changes. This study formulates a conceptual
Integrated Supply Chain Performance Measurement (ISCPM) model with thirty-six
performance measurement index through ten attributes in the outlook of
input-process-output considering the BSC and the SCOR model at three decisions
levels with an application of quantitative techniques to bring synergic effect
to all stakeholder issues such as supplier relationship management (SRM),
internal supply chain management (ISCM), and customer relationship management
(CRM). The conceptual model was tested in the manufacturing industry of
Bangladesh. Finally, it recommends the urgency for an Integrated Supply Chain
Performance Measurement (ISCPM) model which connects all the stakeholders
aligning the organizational performance.