TITLE:
Standardization of Business Processes in the Transportation Sector
AUTHORS:
Drachuk Yurii, Trushkina Nataliia, Serhieieva Olena, Snitko Yelyzaveta, Belyaeva Ganna
KEYWORDS:
Standardization, Process Approach, Service Quality, Consumers, Transport Industry, Competence, Personnel
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.5,
September
14,
2021
ABSTRACT: The paper focuses on determining the aspects of the approach to business
processes optimization at transport enterprises in modern economic conditions
based on the generalization of their standards, according to which the process
principle of enterprise management organization is considered more effective.
The process approach is focused primarily on business processes, the ultimate
goals of which are to create products or services that are of value to external
or internal consumers. A significant number of experts from different
industries participate in the creation of a complex standards process.
Standardization concerns many topics in the transport industry, higher
education, logistics business, and performs similar functions. Standardization
will help to increase the country’s transport potential. Standardized processes
in the industry will contribute to obtaining a positive effect on the quality
of customer service, increasing the competence of personnel, as well as optimizing work processes leading to the increased
financial results of enterprises.