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Jenkinson, C., Coulter, A., Bruster, S., Richards, N. and Chandol,a T. (2002) Patients’ Experiences and Satisfaction with Health Care: Results of a Questionnaire Study of Specific Aspects of Care. Quality and Safety in Health Care, 11, 335-339.
https://doi.org/10.1136/qhc.11.4.335

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